-
Your shopping cart is empty!
Your shopping cart is empty!
CompTIA A+ Certification Comprehensive: Exams 220-1101 and 220-1102 provides the basic knowledge needed to install, configure, and support computer software and implement networking. This includes: Applying basic methodical troubleshooting skills as an IT technicianIdentifying motherboard and CPU components, installing or replacing them, and troubleshooting their functionsIdentifying power supply functions and connectors, installing them into a PC, and troubleshooting power issuesConfiguring BIOS/UEFI firmware, identifying and installing RAM, and troubleshooting memory issuesComparing internal and external expansion buses on a computer, installing internal cards, and identifying expansion cables and connectorsDistinguishing between physical storage technologies, installing drives, and troubleshooting storage problemsConnecting, configuring, and troubleshooting common input-output devicesDescribing common printing technologies, installing and maintaining printers, and troubleshooting printing issuesIdentifying client operating system features, installing Windows and application software, and working with scriptsManaging and troubleshooting operating systems using built-in administrative tools, such as the Windows Control Panel, Windows Settings, and command-line utilitiesDescribing network principles, network devices, and internet connection technologiesIdentifying and categorizing network cables and connectorsConfiguring and troubleshooting issues related to TCP/IP and other network protocolsDescribing common wireless networking standards and encryption methodsConfiguring and troubleshooting problems with Windows resource sharing and network connectionsIdentifying and using virtualization technology and cloud computing servicesIdentifying types of mobile devices and operating systems, and configuring and troubleshooting mobile devicesRecognizing common cybersecurity threats and the security controls which are used to reduce riskIdentifying and using security features built into operating systems, as well as security hardware and software used on workstations and networksSecuring workstations and mobile devices against security risks, and troubleshooting common security issues such as malware infectionApplying best practices in IT operations, including policies, documentation, ticketing systems, incident response, and data backups and recoveryThis course maps to the CompTIA A+ Certification 220-1101 and 220-1102 certification exams. You can download an objective map for the course from http://www.30bird.com.This course assumes that you have basic computer knowledge.Exam Prep and Online Labs available now!For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$111.50
New
Mile2's Foundational Course Pack 100 includes: 6 Certification Exams6 Exam Simulators6 CoursesThe six courses are:C)SA1 Certified Security Awareness 1Perfect for beginners to information security. This course covers key principles for keeping your electronic information secure.C)SA2 Certified Security Awareness 2Expanding on Security Awareness 1, this course covers strategies for developing a cybersecurity awareness culture at work and how to manage a breech should it occur.C)ITP Information Technology PrinciplesStudents will learn competencies such as how to Utilize a computer, its hardware, database, and network.C)HT Certified Hardware TechnicianLearn the ins and outs of the hardware that makes an information system work. Topics include servers, computers, and remote devices.C)OST Certified Operating Systems TechnicianAn operating system is the heartbeat of any information system. Discover the different types of operating systems, and how to manage them.C)NP Certified Network Principles Network knowledge is necessary to secure any information system where more than one device has access to the information. Learn how virtual and server based networks are managed and maintained. ..
$1,195.00
Welcome to Installation, Storage, and Compute with Windows Server 2016: Exam 70-740. This course provides the basic knowledge needed to perform installation, storage, and compute tasks with Microsoft Windows Server 2016; this includes installation and deployment, server storage, Hyper-V, containers, high availability systems, and server maintenance. This course maps to the MCSA 70-740 exam. You can download an objective map for the series from http://www.30bird.com.You will benefit most from this course if you intend to take an MCSA 70-740 exam. This course assumes that you have basic knowledge at using and maintaining individual Windows systems. Knowledge equivalent to the CompTIA A+ certification is helpful but not necessary. ..
$94.50
With more than 1,500,000 certified professionals worldwide, ITIL (IT Infrastructure Library) is the most widely established approach to IT Service Management. It provides a set of best practices for identifying, planning, delivering and supporting IT services to businesses and can be applied to nearly all organizations. ITIL 4 is fully compatible with ISO/IEC 20000, the first international service management standard for organizational certification and compliance.The 30 Bird ITIL 4 - Foundation course provides IT leaders, management, and support staff with a comprehensive introduction to the core concepts of ITIL 4. It is designed to equip students with a practical understanding of ITIL 4 key concepts, principles, and practices that enable modern IT-enabled services in today’s digital economy.This course is based on the latest ITIL 4 best-practice guidance and will prepare the attendee for the ITIL 4 Foundation exam normally given at its conclusion. Candidates who wish to acquire knowledge in the theory and practices of the ITIL 4 management framework. This knowledge is also required if the candidate wishes to pursue any of the ITIL 4 certification schemes.There are no specific prerequisites for this course. However, some basic knowledge of management theory can be helpful. After completing this course, you will know:What ITIL is; how it fits into the service management framework; how it has evolved over the years; and about the ITIL service value systemThe key concepts of ITIL service management, and how ITIL guiding principles can help an organization to adopt and adapt ITIL service managementThe four dimensions of ITIL service managementThe purpose and components of the ITIL service value system, the ITIL guiding principles, and governanceThe activities of the service value chain, and how they interconnect, and the key concepts of continual improvementThe various ITIL practices and how they connect to value chain activitiesNEW: Release 2.0 includes Sample Exam Papers in the book. Previously available only via download, the sample exams address all the topics covered in our ITIL 4 Foundation course. The questions are worded exactly as they appear in the official ITIL 4 Foundation exams. The Sample Exam Rationales (available via download) provide all the answers to the exam questions, as well as the rationales behind the correct answers. The sample exam questions, answers, and rationales are designed to best prepare you for taking the actual ITIL 4 Foundation exam once you've completed the course...
$94.50
Welcome to (ISC)² Certified Information Systems Security Professional (CISSP): 2021 Update. This course provides the knowledge needed to implement security solutions within an enterprise policy framework using a vendor-neutral format. This includes security and risk management programs, organizational policies and training, asset security, enterprise security architecture and engineering, network and communication security, identity and access management, security assessments and testing, operational security and secure software development. This course maps to the (ISC)² CISSP certification exam objectives, which were updated by (ISC)² in May 2021. You can download an objective map for the course from http://www.30bird.com. You will benefit most from this course if you are an experienced security professional who intends to take an (ISC)² CISSP exam. Note that if you do not meet the work requirements of five years paid experience in two of the eight exam domains, you can not receive a CISSP certification; however, you may become an Associate of (ISC)² and continue working toward other requirements.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$112.00
Mile2's Certified Cyber Security Analyst course helps you prepare an organization to create a complete end to end solution for proactively monitoring, preventing, detecting, and mitigating threats as they arise in real time.Do not fool yourself, this course is far more advanced than you may expect. It is fast paced and thorough, so you can enjoy a well-rounded experience. Be ready to dig deep into the details of security analysis for today’s needs. When we are done you will be able to setup and deploy state of the art open source and for purchase analysis tools, intrusion detection tools, syslog servers, SIEMs, along with integrating them for the entire company to find and an many cases prevent today’s exploits.The C)CSA Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookLab GuideCyber Range Lab AccessExam SimulatorExam PrepExam Voucher (includes one re-take) ..
$1,195.00
Mile2's Cloud Security Officer course will provide you something you will not find in other class! The Cloud is being widely adopted today for a diverse set of reasons. However, many are finding that security in the cloud is a huge challenge. The C)CSO looks to fill the gap in cloud security education and give you the skills you need to develop strong cloud security.What makes this course powerful is the pairing of knowledge from leading cloud security authorities, with practical lab exercises. You will leave the course with a solid understanding of the cloud stack having been introduced to many technologies used in the cloud. Whether you are implementing private cloud architecture or managing solutions from various vendors, this course is for you.The C)CSO Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookLab GuideCyber Range Lab AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
Companies will lean on a Certified Cybersecurity Systems Manager to create solutions for tomorrow's problems, today. When it comes to identifying critical issues and providing effective IS management solutions. The knowledge and course content provided through Mile2's C)CSSM will cover a measurable certification that demonstrates proficiency in the IS Management Field. The Certified Cybersecurity Systems Manager covers the skills and knowledge to assess threat analysis and risks, Risk & incident management, and Security programs, IS security strategy and frameworks, Audit and Risk management creation of policies, compliance, and awareness, as well as DR and BCP development, deployment, and maintenance. The C)CSSM Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookExam SimulatorExam PrepExam Voucher (includes one re-take) ..
$1,195.00
The Certified Digital Forensics Examiner certification is designed to train Cyber Crime and Fraud Investigators. Students are taught electronic discovery and advanced investigation techniques. This course is essential to anyone encountering digital evidence while conducting an investigation.Mile2’s Certified Digital Forensics Examiner training teaches the methodology for conducting a computer forensic examination. Students will learn to use forensically sound investigative techniques in order to evaluate the scene, collect and document all relevant information, interview appropriate personnel, maintain chain-of-custody, and write a findings report.Through the use of a risk-based approach, the C)DFE is able to implement and maintain cost-effective security controls that are closely aligned with both business and industry standards.The C)DFE Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideCyber Range AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
New
A Certified Disaster Recovery Engineer is the superhero of an information System! When a business is hit by a natural disaster, cybercrime or any other disruptive tragedy, how should the organization react? What if the network infrastructure is taken down? Will the business be able to continue operations? How much will it cost if the business is down during repairs? The answer is found in Mile2's Certified Disaster Recovery Engineer certification course. Disaster recovery and business continuity planning is the process of having a professional work with a business to prepare processes, policies, and procedures to follow in the event of a disruption. The C)DRE prepares students to plan and present the latest methodologies and best practices for real-world system recovery. The C)DRE Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideCyber Range Lab AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
New
Mile2's Certified Incident Handling Engineer course is designed to help Incident Handlers, System Administrators, and Security Engineers understand how to plan, create, and utilize their systems to prevent, detect, and respond to attacks through the use of Mile2’s live hands-on Cyber Range.C)IHE strictly follows NIST’s 800-61 to identify the four phases of incident response: (1) preparation for a cybersecurity incident, (2) detection and analysis of a security incident, (3) containment, eradication, and recovery, and (4) post-incident analysis. With C)IHE’s in-depth certification training, the student will learn to develop start-to-finish processes for establishing an incident-handling team, strategizing for potential attack types, recovering from attacks, and much more.The C)IHE Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideCyber Range Lab AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
New
If you are looking for the “gotta have it” cybersecurity course, then Mile2's Certified Information Systems Security Officer is for you. The C)ISSO will prepare you for multiple managerial roles inside the INFOSEC community by covering a broad range of topics. You will learn theories in security concepts, practices, monitoring and compliance in IS management.An Information Systems Security Officer is able to implement and maintain cost-effective security controls that are closely aligned with business and industry standards. The C)ISSO certification course is an ideal way to increase knowledge, expertise, and skill for managers, auditors, and INFOSEC professionals. Mile2 considers the C)ISSO to be one of their flagship courses. The things you learn in this course can be applied to management, prevention teams, and recovery professionals.The C)ISSO Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookExam SimulatorExam PrepExam Voucher (includes one re-take) ..
$1,195.00
New
To protect an information system you need to be able to see that system through the eyes of the attacker. This Certified Professional Ethical Hacker certification course is the foundational training to Mile2's line of penetration testing courses because it teaches you to think like a hacker. First, you will learn the value of vulnerability assessments. Then, you will discover how to use those assessments to make powerful changes in an information system's security. Additionally, you will learn how malware and destructive viruses function and how to implement counter response and preventative measures when it comes to a network hack.The C)PEH Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideCyber Range Lab AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
New
A Certified Penetration Testing Engineer imagines all of the ways that a hacker can penetrate a data system. You have to go beyond what you learned as an Ethical Hacker because pen testing explores technical and non-technical ways of breaching security to gain access to a system. Mile2's C)PTE course is built on proven hands-on methods utilized by our international group of vulnerability consultants.In this course you will learn 5 Key Elements of Pen Testing; Information Gathering, Scanning, Enumeration, Exploitation and Reporting. Plus, discover the latest vulnerabilities and the techniques malicious hackers are using to acquire and destroy data. Additionally, you will learn more about the business skills needed to identify protection opportunities, justify testing activities and optimize security controls appropriate to the business needs in order to reduce business risk.The C)PTE Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideCyber Range Lab AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
New
Security Principles are your first line of defense, but often the last box checked! The IT world never stands still! Therefore, neither can IT security. It does not matter if we are talking about the implementation of IoT devices or cloud services, security is important. According to a recent study, the top source of security incidents within a company are the current employees! Mile2 does not want you to be one of them! Mile2's Certifed Security Principles course is going to prepare you for security across the entire environment including understanding risk management, identity and access control, network and data security. This is just a short list of everything that we cover within this course,which will include new technologies like IoT and cloud services. This course is intended to prepare you to become a benefit to any company that is attempting to improve its security posture! With this Security Principles certification, you will be marketable to any company, anywhere in the globe!The C)SP Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookLab GuideCyber Range Lab AccessPractice QuizExam Prep GuideExam Voucher (includes one re-take) ..
$1,195.00
New
Mile2’s Certified Vulnerability Assessor course provides an solid understanding of the tools an IT engineer needs to review an Information System. In this course, you will learn the importance of vulnerability assessments and how they are used to prevent serious cyber break-ins. Lessons include understanding malware and viruses and how they can infiltrate an organization’s network. After you take this course, you will be able to assess a company’s security posture and perform a basic vulnerability test. Plus, you will be able to generate reports to guide new security implementation. The C)VA Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideExam PrepExam Voucher (includes one re-take) ..
$1,195.00
eMASS (Enterprise Mission Assurance Support Service) is a government-owned web-based application which supports cybersecurity program management. Our courseware will provide students with eMASS skills specific to their roles. It describes the role of eMASS in the Department of Defense’s Risk Management Framework for Information Technology; defines eMASS’s implementation of the Authorization Process; and covers how to operate through eMass in order to support the creation, assessment, and authorization of a completed RMF A&A package...
$120.00
Federal Risk Management Framework (RMF) Implementation 2022 focuses on the Risk Management Framework prescribed by NIST Standards. This course is current as of February 2022. It was revised due to NIST producing new and updated publications over the preceding two years, including NIST Special Publication (SP) 800-37, R2; SP-800-53, R5; SP 800-160, versions 1 and 2; and SP 800-171, R1 (among others).For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
March 2020 Update!The purpose of the FITSI certification program is to validate the skills of IT security professionals against NIST standards and documentation. The FITSP-Auditor certification is designed to demonstrate that Federal workforce personnel, both Federal employees and contractors, who possess the knowledge of Federal IT security requirements necessary to successfully audit and review the management, operational, and technical IT security controls for systems owned by, or operated on behalf of, the Federal government. ..
$177.00
The purpose of the FITSI certification program is to validate the skills of IT security professionals against NIST standards and documentation. The FITSP-Designer certification is designed to demonstrate that Federal workforce personnel, both Federal employees and contractors, whose role is primarily focused on the design and development of systems owned by, or operated on behalf of, the Federal government of the United States. ..
$177.00
FULLY UPDATED!The purpose of the FITSI certification program is to validate the skills of IT security professionals against NIST standards and documentation. The certification allows the individual to demonstrate their knowledge of IT standards set by NIST publications and thus making a minimum of competency easily identifiable to those in the industry. The FITSP-Manager certification is intended for Federal workforce personnel, both Federal employees and contractors, whose role is primarily focused on the management and oversight of systems owned by, or operated on behalf of, the Federal government of the United States. ..
$177.00
The purpose of the FITSI certification program is to validate the skills of IT security professionals against NIST standards and documentation. The FITSP-Operator certification is intended for Federal workforce personnel, both Federal employees and contractors, whose role is primarily focused on the implementation and operations of systems owned by, or operated on behalf of, the Federal government of the United States. ..
$177.00
Internet Core Competency Certification (IC3) is a global benchmark for basic computer literacy, including operating systems, hardware, software, and networks. The test is administered by Certiport®. Our IC3 courseware covers all of the information students need to pass the test and achieve digital literacy...
$82.00
Welcome to 30 Bird's Leadership: Developing Effective Teams course! It takes great leadership to build an effective team. Team building is essential in any business. However, building a great team is easier said than done. Research indicates that as many as sixty percent of work teams fail for a wide variety of reasons. You can't just assemble a group of people and expect them all to function flawlessly together. Leading people brings many challenges since individuals that make up a team all have different values, mindsets, and skills. Expecting people to just get along is not a realistic expectation. Even the best leaders have problems getting everyone on the same page. Leaders must develop a keen understanding of the individuals, their strengths and weaknesses, what motivates them, and how they can work together to accomplish a shared goal. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Welcome to 30 Bird's Leadership: Overcoming Leadership Challenges course. Leaders face many challenges that come from a wide range of sources. Some are the result of the leadership role, some come from within ourselves, and others come from external sources. This course will discuss these types of challenges and present some tools for overcoming them. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Updated for 2021!Microsoft Windows 10 provides the basic knowledge needed to use and perform basic configuration of a computer running Windows 10; this includes basic operating system features, using and installing apps, managing files and common external devices, using network connections and applications, configuring system settings, and personalizing Windows environment and privacy features. You will benefit most from this course if you are the primary user of a Windows 10 computer and wish to become proficient with its features, but are not yet a power user or computer technician. This course assumes you are familiar with using a keyboard and mouse, accessing the internet with a web browser, and other basic aspects of using a modern computer. It does not assume you have used earlier editions of Windows or other specific operating systems, or that you have owned or managed a computer before. ..
$22.70
30 Bird Media's Microsoft Windows 11 course provides the basic knowledge needed to use and perform basic configuration of a computer running Windows 11; this includes basic operating system features, using and installing apps, managing files and common external devices, using network connections and applications, configuring system settings, and personalizing Windows environment and privacy features.You will benefit most from this course if you are the primary user of a Windows 11 computer and wish to become proficient with its features, but are not yet a power user or computer technician.This course assumes you are familiar with using a keyboard and mouse, accessing the internet with a web browser, and other basic aspects of using a modern computer. It does not assume you have used earlier editions of Windows or other specific operating systems, or that you have owned or managed a computer before...
$25.80
As a customer service help desk professional, you need to interact with customers to address their technical issues, concerns, challenges and problems. To best service these customers, the 30 Bird Customer Service for Help Desk Professionals course will help develop interpersonal skills that will enable you to do so in a professional manner. Your technical expertise will no doubt be useful; however, having additional "people" skills will enable you to appropriately interact and serve the customer.Through this course you will be able to apply practical skills and principles to over-the-phone customer service for customers experiencing technical issues.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:About customer service, its contexts, and its ramificationsIdentifying and improving communication styleManaging appropriate customer expectationsOpening the callKeeping customers informed throughout the processSpecial circumstances—dealing with angry and impatient customersThis course helps candidates understand and learn the skills and techniques to achieve successful customer interaction.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Welcome to Microsoft Excel 2021/365 Complete. This course starts with the basic concepts and skills in Microsoft Excel, then builds on these to provide more advanced tools to solve real-world problems and analyze and present complex, realistic data.You will benefit most from this course if you want to use Excel to perform real-world tasks, such as rearranging and presenting complex data, getting information from large amounts of data from sources inside and outside of Excel, creating output that varies according to conditions, manipulating dates and text, and automating repetitive tasks. If you intend to take a Microsoft Office Core or Expert exam for Excel, this course will prepare you for both, covering all the objectives for both exams.The course assumes you know how to use a computer, and that you're familiar with Microsoft Windows. It does not assume that you've used a different version of Excel or another spreadsheet program before.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$50.60
Our Microsoft Excel 2021/365 Level 1 courseware provides the basic concepts and skills students need to start being productive with Microsoft Excel: how to create, save, share, and print worksheets that contain various kinds of calculations and formatting. Students will benefit most from this course if they want to accomplish basic workplace tasks in Excel, or if they want to have a solid foundation for continuing on to become an Excel expert.The courseware assumes students know how to use a computer, and that they're familiar with Microsoft Windows. It does not assume that they've used a different version of Excel or another spreadsheet program before.For more information and access to the PowerPoint files, please e-mail sales@30bird.com. ..
$18.90
Microsoft Excel 2021/365 Level 2 builds on the basic concepts and skills of our Level 1 course to provide more advanced tools for analysis and presentation of complex, realistic data in Excel: how to manage complex workbooks, build more complex functions, use data analysis tools, make an impact with powerful chart and presentation features, and collaborate with other users.Students will benefit most from this course if they want to use Excel to perform real-world tasks such as rearranging and presenting complex data.The course assumes students know how to use a computer, that they're familiar with Microsoft Windows, and that they've taken the Level 1 course or have equivalent introductory experience with Excel.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$18.90
Microsoft Excel 2021/365 Level 3 builds on the concepts and skills of our Level 1 and Level 2 courses to provide advanced tools for solving real-world problems in Microsoft Excel: lookup and decision-making functions, auditing and error-handling, array functions, date and text functions, importing and exporting, what-if-analysis, and macros.Students will benefit most from this course if they want to use Excel to perform real-world tasks such as handling and getting information from large amounts of data from sources inside out and outside of Excel, creating output that varies according to conditions, manipulating dates and text, and automating repetitive tasks.The course assumes students know how to use a computer, that they're familiar with Microsoft Windows, and that they've taken the Level 1 and Level 2 courses or have equivalent introductory experience with Excel. The exercises are more detailed and complex than those in the previous levels.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$18.90
Welcome to the 30 Bird Feedback and Coaching course. If people do not know how they are doing, then there is no reason for them to change their behavior or no certainty that any changes they make will be in the right direction. Success as a Manager or Leader requires being able to deliver feedback and coach effectively. Valid feedback, when adequately given, provides your employees with information as to what is working and what is not working. Feedback is an opportunity. Use it to enhance understanding and as a tool for achieving positive results. Knowing the correct way to deliver feedback means that your feedback will be more influential. This course will introduce several concepts and techniques to help you learn to consider the importance of respectful feedback. You will be able to apply practical skills and learn basic techniques for confidently and effectively delivering praise or feedback for behavior or performance issues. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
ITIL Practitioner offers practical guidance on how to adopt and adapt the ITIL framework to support your business objectives. Practitioner is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. ..
$133.00
The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or program. ..
$210.00
ITIL Service Operation provides guidance on organizing service delivery through the functions of operations management, technical management, and applications management integrated with the service desk that provides a key link between their activities and the business. It identifies how to link operational activities to the value of the organization and how to couple infrastructure and service management for optimum service quality and value. ..
$210.00
The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Strategy publication. The Service Strategy course focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or program. ..
$210.00
ITIL Service Transition provides guidance on how to manage many different kinds of transition. Following this guidance will help to ensure that the requirements from service strategy, developed in service design, are effectively realized in service operation while controlling the risks of failure and subsequent disruption. The main focus of Service Transition is the introduction of new and changed services, but includes transition of service provider capabilities such as management information systems and tools, technology and management architectures, processes, and measurement methods and metrics. ..
$210.00
When it comes to preventing conflicts in the workplace, you can do so in a constructive way that will help create an environment in which everyone is aware of the potential dangers of conflict. In this way, everyone can avoid or mitigate conflict, and be aware of the benefits of certain types of conflict, to take advantage of the creativity it can foster. 30 Bird's Managing Conflict course will help you understand and learn the skills and techniques to manage situations in which people are pushing against one another in this way. We will also explore ways of responding to these situations so that everyone gets what they need.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
One of the primary challenges we all face in our work is being able to remain in control of it. With so many distractions in our workplace and at home, as well as any old habits we might have, our ability to stay in control is often jeopardized. The effect is that we tend to be controlled by external events, people, and countless other circumstances.30 Bird's Organizing Your Time for Maximum Productivity course will introduce concepts and techniques necessary to help you learn how to bounce back and refocus in order to remain productive and regain control of your time. This in turn will allow you to complete your work more effectively and deliver on time and without stress. You will be able to apply practical skills and learn basic techniques for improving your organization, prioritization, and delegation skills in a comfortable setting, employing content that's easy to learn.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:How to better understand time management skills and identify any shortcomings, as well as debunk popular myths about time managementAbout effective organization techniques, and how to set goalsAbout productivity, including the application of efficiency, prioritization, and delegationHow to apply specific skills to manage your time effectively in a practical work setting, including managing meetings, learning to say "No," and dealing with stress and anxietyHow to employ aids to productivity, such as smartphone appsAbout the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
30 Bird's Persuasion and Influence for Positive Results course introduces concepts and techniques necessary to help candidates learn all the skills necessary to influence and persuade others with confidence. They’ll also learn how to avoid pitfalls along the way, and deal with potentially challenging situations.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:About influence and how it worksIdentifying styles of influenceUnderstanding the principles of persuasion How to apply the stages of persuasionIdentifying and overcoming obstacles to influenceAbout the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
(ISC)2 Certified in Governance, Risk, and Compliance (CGRC) focuses on the Risk Management Framework prescribed by NIST Standards, as implemented according to the requirements of (ISC)2 CAP Certification. This course is current as of April 2022. It was revised in accordance with new and updated NIST publications over the preceding two years, including NIST Special Publication (SP) 800-37, R2; SP-800-53, R5; SP 800-160, versions 1 and 2; and SP 800-171, R1 (among others), and the (ISC)2 CGRC Certification Exam Outline, in compliance with the stringent requirements of ANSI/ISO/IEC Standard 17024.NOTE: (ISC)² has updated the name of the Certified Authorization Professional (CAP) certification to Certified in Governance, Risk and Compliance (CGRC) effective February 15, 2023. The exam and training for this certification is not affected by the name change. The exam was last refreshed in August of 2021 and 30 Bird’s course titled (ISC)² Certified Authorization Professional (CAP) maps to that exam. To accommodate the name change, 30 Bird’s course titled (ISC)² Certified Authorization Professional (CAP) has been retired and replaced with (ISC)² Certified in Governance, Risk and Compliance (CGRC). None of the course content has changed as a result of name change. For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
Our Certified Wireless Specialist Exam CWS-101 courseware covers the fundamentals Wireless Fidelity (Wi-Fi) technologies for wireless communications. The student will learn the basics of how Radio Frequencies (RF) are utilized by Wi-Fi with hardware and software to create wireless local area networks (WLANs). Upon completion of this course, the student will have the knowledge required for the CWS-101 exam and CWS certification.This vendor neutral course assumes that the student has a basic knowledge of using wireless computing devices and wireless networks. The exam objectives are marked throughout the course, with applicable acronym and objective indexes.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$78.40
Welcome to Certified Wireless Technician: Exam CWT-101. This entry-level certification is offered by Certified Wireless Network Professionals, or CWNP, as part of a vendor-neutral wireless certification program.According to CWNP, the Certified Wireless Technician (CWT) should be able to install APs based on a design document, configure the AP for initial operations and ensure connectivity, troubleshoot basic problems, and assist users in-person or through remote communications in problem resolution. Perhaps the most important skill is the ability to set up a WLAN client for connectivity, including SSID configuration, security settings, and other client adapter settings.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$78.40
Welcome to Microsoft Excel 2021/365 Charts and Pivots. This course provides advanced tools for analysis and presentation of complex, realistic data in Microsoft Excel: how to build more complex functions, use data analysis tools, make an impact with powerful chart features, and collaborate with other users.The course assumes you know how to use a computer, that you're familiar with Microsoft Windows, and that you have introductory experience with Excel.For more information and access to the PowerPoint files, please e-mail sales@30bird.com. ..
$16.40
ITIL Continual Service Improvement provides guidance for the identification of improvement opportunities in all aspects of the service lifecycle. ITIL Continual Service Improvement also looks at the changing business outcome requirements and suggests how these requirements can be met by the delivery of ever increasing quality IT services. ..
$210.00
ITIL Operational Support and Analysis focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. OSA also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or program can provide the high quality and cost effective IT services that are required to meet organizational needs. ..
$285.00
ITIL Service Offerings and Agreements focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalog, demand, supplier and financial management. SOA provides guidance to help organizations and individuals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. ..
$285.00
Risk Management Framework (RMF) for DoD/IC Implementation 2022 focuses on the Risk Management Framework prescribed by NIST Standards and guided by DoD Instructions. This course is current as of May 2022. It was revised due to NIST producing new and updated publications over the preceding two years, including NIST Special Publication (SP) 800-37 R2; SP-800-53 R5; SP 800-53A R5; SP 800-53B; SP 800-160, versions 1 and 2; SP 800-171 R1 (among others); and various DoD updates to Instructions and guidance documentation.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
NOW AVAILABLE WITH EXAM PREP!Our CompTIA Network+ N10-008 courseware covers the concepts and skills needed to plan, install, maintain, and troubleshoot modern networks in a vendor-neutral format. This includes physical network components and technologies, logical structures, common protocols, and network security. This course maps to the CompTIA Network+ N10-008 certification exam. Exam objective coverage is marked throughout the course, and there is an extensive glossary appendix.This course assumes that you have basic knowledge at using and maintaining individual workstations. The knowledge required to obtain the CompTIA A+ certification is helpful but not necessary...
$65.80