E-book FAQs

For full coverage of all E-book features and benefits, CLICK HERE.

How long will I be able to access my E-book?

Your content license is perpetual and does not expire.

Do I need any special software?

No. Basic access is through a web browser. You can stop there, but to get the most out of your E-book experience we encourage you to use the VitalSource Bookshelf App. For more information, CLICK HERE.

I’m having trouble redeeming my access code. What can I do?

First, make sure pop-up blockers are turned off in your web browser. Is that doesn’t help, try a different browser. And if possible, copy-and-paste your access code to avoid typos.

Can I view my E-book even if I’m not connected to the Internet?

Yes! But you will need to install the Bookshelf App, which is available for personal computers (Windows, Mac OS, Chromebook) and mobile devices (iOS, Android, Kindle Fire). To download the Bookshelf App for your system(s), CLICK HERE.

Can I print my E-book?

Yes, but…

  • Printing is limited to one page at a time.
  • Each printed page will be watermarked with a copyright notice.
  • Any printing must be done from within the Bookshelf App.

How many different devices can I use with Bookshelf Online?

Bookshelf Online allows you to have two computers and two mobile/tablet devices activated at any given time.

Can I highlight text?

Yes! You can even apply multiple highlight colors to differentiate between various types of content. For example, you can highlight definitions in green and exam objectives in blue. Ten colors are available.

If I make notes or apply highlighting while using a mobile device, will those things be reflected the next time I use my personal computer (and vice versa)?

Yes. Bookshelf allows you to create notes and highlights that will sync automatically. Once synced, your notes will be available to you on any of your internet-enabled devices.

Can I do keyword searches in my E-book?

Yes! You can search the entire book, or you can limit your search to only your own notes and highlighted content.

Can I change the font size of my E-book?

Yes. In the Bookshelf App, use the Zoom In/Zoom Out controls. In your web browser, use the Resize Text button.

Are there any other accommodations for visually impaired learners?

Yes. The Bookshelf App has a spoken word feature. Click “Start Reading” to hear the book read aloud.

Can download my E-book as a PDF?

Yes! To do so, flip to the second page of your E-book and follow the instructions. If you can’t locate the download instructions, send an e-mail to techsupport@30bird.com and we will respond with a PDF download link.

PDF download tips:

  • Chrome and Edge users: The PDF will be saved in your Downloads folder automatically.
  • Firefox users:
    • If you choose to display the PDF immediately in the browser window, it will be held as a temporary file that will be deleted after you close Firefox. To download the file to your device, click the Download button:
    • When viewed in the Firefox window, a large watermark will be displayed across each page. To view the PDF without the watermark, open your local copy in Adobe Reader.

Can I print my PDF?

Yes, you can print the entire PDF. Note that each page will be watermarked “Do Not Duplicate or Distribute.”

How can I get technical support?