E-book FAQs (updated 3/22)

In what format will I receive my E-book?

In response to customer feedback, all 30 Bird E-books are now delivered as downloadable PDFs.

Can I print my PDF?

Yes, but each printed page will be watermarked, both in the header and across the middle of the page.

When I download the PDF, I am prompted to enter a password. Where can I find that password?

The password is displayed to the right of the download link, in red. Like this:

Why do I have to enter a password every time I open my PDF?

The PDF password (and watermarking) is how we protect our content from uncontrolled access and distribution.

When I open the PDF, there’s a large watermark across the middle of the page. How do I get rid of that?

• Firefox users: Open your local copy of the PDF in Adobe Reader.
• iPad users: Install the free app named PDF Reader Pro – Lite Edition.

The system says I have zero downloads remaining. What can I do?

Send an e-mail to techsupport@30bird.com. We will be happy to reset your downloads.

Can I add notes and highlights to my PDF?

Absolutely! In Adobe Reader, select the text, right-click the selection, and then choose Highlight Text or Add Note to Text. Be sure to save the file when you’re done.

What if I don’t want a PDF? Is your content still available through VitalSource Bookshelf?

Yes! If you don’t want PDFs, simply note in the Comments section of your order that you would prefer VitalSource Bookshelf access codes. If you forget, reply to your order confirmation e-mail with the same request. See below for more information about VitalSource Bookshelf.

VitalSource Bookshelf

Do I need any special software to use VitalSource Bookshelf?

No. Basic access is through a web browser. You can stop there, but to get the most out of your E-book experience we encourage you to use the VitalSource Bookshelf App. For more information, CLICK HERE.

How long will I be able to access my E-book on VitalSource?

Your content license is perpetual and does not expire.

I’m having trouble redeeming my access code on VitalSource. What can I do?

First, make sure pop-up blockers are turned off in your web browser. Is that doesn’t help, try a different browser. And if possible, copy-and-paste your access code to avoid typos.

Can I view my VitalSource E-book even if I’m not connected to the Internet?

Yes! But you will need to install the Bookshelf App, which is available for personal computers (Windows, Mac OS, Chromebook) and mobile devices (iOS, Android, Kindle Fire). To download the Bookshelf App for your system(s), CLICK HERE.

Can I print my VitalSource E-book?

Yes, but...

• Printing is limited to one page at a time.
• Each printed page will be watermarked with a copyright notice.
• Any printing must be done from within the Bookshelf App.

How many different devices can I use with Bookshelf Online?

Bookshelf Online allows you to have two computers and two mobile/tablet devices activated at any given time.

Can I highlight text in a VitalSource Bookshelf?

Yes! You can even apply multiple highlight colors to differentiate between various types of content. For example, you can highlight definitions in green and exam objectives in blue. Ten colors are available.

If I make notes or apply highlighting while using a mobile device, will those things be reflected the next time I use my personal computer (and vice versa)?

Yes. Bookshelf allows you to create notes and highlights that will sync automatically. Once synced, your notes will be available to you on any of your internet-enabled devices.

Can I change the font size of my VitalSource E-book?

Yes. In the Bookshelf App, use the Zoom In/Zoom Out controls. In your browser, use the Resize Text button.

Does VitalSource have any other accommodations for visually impaired learners?

Yes. The Bookshelf App has a spoken word feature. Click “Start Reading” to hear the book read aloud.

What are some other advantages of using VitalSource Bookshelf?

For full coverage of all E-book features and benefits, CLICK HERE.

How can I get technical support?

CLICK HERE for online Help from VitalSource. Or send an e-mail to techsupport@30bird.com.