IT Service Management and Project Management are two specialized professional skills. IT Service Management refers to all the activities involved in designing, creating, delivering, supporting and managing IT services. Project Management refers to the process of leading the work of a team to achieve goals and meet success criteria at a specified time.
30 Bird has you covered for both areas. We have courses for the updated PMP exam (PMP Certification: Passing the 2021 Exam) and ITIL Foundation v4.
With more than 1,500,000 certified professionals worldwide, ITIL (IT Infrastructure Library) is the most widely established approach to IT Service Management. It provides a set of best practices for identifying, planning, delivering and supporting IT services to businesses and can be applied to nearly all organizations. ITIL 4 is fully compatible with ISO/IEC 20000, the first international service management standard for organizational certification and compliance.The 30 Bird ITIL 4 - Foundation course provides IT leaders, management, and support staff with a comprehensive introduction to the core concepts of ITIL 4. It is designed to equip students with a practical understanding of ITIL 4 key concepts, principles, and practices that enable modern IT-enabled services in today’s digital economy.This course is based on the latest ITIL 4 best-practice guidance and will prepare the attendee for the ITIL 4 Foundation exam normally given at its conclusion. Candidates who wish to acquire knowledge in the theory and practices of the ITIL 4 management framework. This knowledge is also required if the candidate wishes to pursue any of the ITIL 4 certification schemes.There are no specific prerequisites for this course. However, some basic knowledge of management theory can be helpful. After completing this course, you will know:What ITIL is; how it fits into the service management framework; how it has evolved over the years; and about the ITIL service value systemThe key concepts of ITIL service management, and how ITIL guiding principles can help an organization to adopt and adapt ITIL service managementThe four dimensions of ITIL service managementThe purpose and components of the ITIL service value system, the ITIL guiding principles, and governanceThe activities of the service value chain, and how they interconnect, and the key concepts of continual improvementThe various ITIL practices and how they connect to value chain activitiesNEW: Release 2.0 includes Sample Exam Papers in the book.
Previously available only via download, the sample exams address all the topics covered in our ITIL 4 Foundation
course. The questions are worded exactly as they appear in the official
ITIL 4 Foundation exams. The Sample Exam Rationales (available via download) provide all the answers
to the exam questions, as well as the rationales behind the correct
answers. The sample exam questions, answers, and rationales are designed
to best prepare you for taking the actual ITIL 4 Foundation exam once
you've completed the course...
Now available with exam prep!Welcome to PMP® Certification: Passing the 2021 Exam. This course provides the basic knowledge needed to learn the concepts and skills necessary to pass the 2021 Project Management Professional (PMP) exam administered by the Project Management Institute (PMI). It is intended to be used alongside the PMBOK® Guide, Sixth Edition, which is useful as an ancillary reference and glossary.The new release of this course (R2.0) includes a new chapter on agile approaches to, and tools for, the project life cycle. These methods address projects that require an adaptive project environment, iterative activities, and changing requirements. The standard example of adaptive project needs is that of software development and revision; however, agile methods are used today in many different project environments, from architecture to medical equipment and services. The new chapter (Managing projects with agility) was inserted at the end of the book. There were no other changes to the rest of the content, including the Exam Prep add-on.This course assumes that you have project management and other educational experience, as required by PMI, in order to take the exam. In addition, it’s expected either that you have already applied to take the exam, or that you plan to do so while taking this course or shortly thereafter; this course contains instructions for doing so...
ITIL Practitioner offers practical guidance on how to adopt and adapt the ITIL framework to support your business objectives. Practitioner is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or program.
ITIL Service Operation provides guidance on organizing service delivery through the functions of operations management, technical management, and applications management integrated with the service desk that provides a key link between their activities and the business. It identifies how to link operational activities to the value of the organization and how to couple infrastructure and service management for optimum service quality and value.
The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Strategy publication.
The Service Strategy course focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or program.
ITIL Service Transition provides guidance on how to manage many different kinds of transition. Following this guidance will help to ensure that the requirements from service strategy, developed in service design, are effectively realized in service operation while controlling the risks of failure and subsequent disruption. The main focus of Service Transition is the introduction of new and changed services, but includes transition of service provider capabilities such as management information systems and tools, technology and management architectures, processes, and measurement methods and metrics.
ITIL Continual Service Improvement provides guidance for the identification of improvement opportunities in all aspects of the service lifecycle. ITIL Continual Service Improvement also looks at the changing business outcome requirements and suggests how these requirements can be met by the delivery of ever increasing quality IT services.
ITIL Operational Support and Analysis focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. OSA also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or program can provide the high quality and cost effective IT services that are required to meet organizational needs.
ITIL Service Offerings and Agreements focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalog, demand, supplier and financial management. SOA provides guidance to help organizations and individuals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects.
ITIL Planning, Protection and Optimization focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. PPO provides guidance on developing organizations’ and individuals’ understanding of the ITIL Service Design processes.
ITIL Release, Control and Validation focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. RCV provides guidance on developing organizations’ or individuals’ understanding of the ITIL Service Transition processes.
ITIL Managing Across the Lifecycle (MALC) is between the Intermediate and Expert qualification levels. The MALC certification is necessary to obtain Expert status. MALC helps individuals apply and integrate their ITIL knowledge in real-world settings.