Introduction

Course topics
My personal objectives

Conflict overview

About conflict

Anatomy of a conflict

The conflict life cycle
Possible outcomes
The five styles of conflict management
Review: Conflict management styles

Responding to conflict

Discussion: Emotions and conflict
Responses to conflict

Steps to conflict resolution

Understanding others' perspectives
Analyzing the conflict
The Conflict Resolution Process

Wrap-up

Activity: Acknowledging the challenges
Rules of engagement

Summary

When it comes to preventing conflicts in the workplace, you can do so in a constructive way that will help create an environment in which everyone is aware of the potential dangers of conflict. In this way, everyone can avoid or mitigate conflict, and be aware of the benefits of certain types of conflict, to take advantage of the creativity it can foster. 30 Bird's Managing Conflict course will help you understand and learn the skills and techniques to manage situations in which people are pushing against one another in this way. We will also explore ways of responding to these situations so that everyone gets what they need.

About the series

Professional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting.

For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071.