Chapter 1: Organizing Outlook
Module A: Account management
Module B: Using folders
Module C: Categorizing items
Module D: Searching and filtering
Module E: Quick steps
Chapter 2: Managing your mail
Module A: Managing junk mail
Module B: Using rules
Module C: Cleaning up your mailbox
Chapter 3: Advanced email settings
Module A: Message options
Module B: Customizing message appearance
Chapter 4: Notes and Journal entries
Module A: Notes
Module B: Using the Journal
Chapter 5: Collaboration
Module A: Performing mail merges
Module B: Sharing items
Module C: Outlook integration
Outlook 2010 Level 2 is an instructor-led course manual that covers more advanced skills for the Microsoft Outlook 2010 user: how to manage the inbox and other folders, use advanced mail options, use the notes and journal folders, and collaborate with others. This course, and the previous one, maps to the Microsoft Office Specialist exam for Outlook 2010. Objective coverage is marked throughout the course, and you can download an objective map for the series from http://www.30bird.com.
Students will benefit most from this course if they have a basic knowledge of Outlook 2010 and want to continue on to become an Outlook expert. If they intend to take a Microsoft Office Specialist exam for Outlook, this course is a good place to complete their preparation, but they will need to complete both courses in the series to be fully prepared for the exam.
The course assumes students know how to use a computer and that they’re familiar with Microsoft Windows. It also assumes that they have completed the preceding Outlook 2010 Level 1 course, or have equivalent knowledge.