Chapter 1: Fundamentals

Module A: Getting around
Module B: Viewing Outlook items

Chapter 2: Email basics

Module A: Creating messages
Module B: Acting on messages
Module C: Adding content
Module D: Signatures

Chapter 3: Contacts

Module A: Managing contacts
Module B: Using contact groups
Module C: Using contact cards

Chapter 4: Tasks

Module A: Creating tasks
Module B: Managing tasks
Module C: Assigning tasks

Chapter 5: Scheduling

Module A: Appointments
Module B: Meetings
Module C: Using the calendar

Chapter 6: Customization

Module A: Customizing the ribbon
Module B: Customizing Outlook

Chapter 7: Organizing Outlook

Module A: Account management
Module B: Using folders
Module C: Categorizing items
Module D: Searching and filtering
Module E: Quick steps

Chapter 8: Managing your mail

Module A: Managing junk mail
Module B: Using rules
Module C: Cleaning up your mailbox

Chapter 9: Advanced email settings

Module A: Message options
Module B: Customizing message appearance

Chapter 10: Notes and Journal entries

Module A: Notes
Module B: Using the Journal

Chapter 11: Collaboration

Module A: Performing mail merges
Module B: Sharing items
Module C: Outlook integration

Microsoft Outlook 2021/365 Complete provides the basic and advanced concepts and skills to be productive with Microsoft Outlook: how to communicate via email messages, organize your contacts, and arrange your schedule. It also covers how to organize Outlook items, use advanced message properties, and collaborate with others.

You will benefit most from this course if you want to accomplish basic workplace tasks in Outlook, or if you want to have a solid foundation for continuing on to become an Outlook expert.

The course assumes you know how to use a computer and that you're familiar with Microsoft Windows. It does not assume that you've used a different version of Outlook or a similar desktop application before.

For more information and access to the PowerPoint files, please e-mail sales@30bird.com.