Chapter 1: Introduction to Service Transition
Purpose, Goals and Objectives of Service Transition
Scope of Service Transition
Business Value
Chapter 2: Service Transition Principles
The key policies & best practice principles
Optimizing Service Transition performance
Service Transition inputs and output
Chapter 3: Service Transition Processes
Introduction
Transition Planning and Support
Purpose and objectives, Scope, Value to business
Policies, principles and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Critical success factors and key performance indicators
Challenges and risks
Change Management
Purpose and objectives, Scope, Value to business
Policies, principles and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Critical success factors and key performance indicators
Challenges and risks
Service Assets & Configuration Management
Purpose and objectives, Scope, Value to business
Policies, principles and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Critical success factors and key performance indicators
Challenges and risks
Release and Deployment Management
Purpose and objectives, Scope, Value to business
Policies, principles and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Critical success factors and key performance indicators
Challenges and risks
Service Validation and Testing
Purpose and objectives, Scope, Value to business
Policies, principles and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Critical success factors and key performance indicators
Challenges and risks
Change Evaluation
Purpose and objectives, Scope, Value to business
Policies, principles and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Critical success factors and key performance indicators
Challenges and risks
Knowledge Management
Purpose and objectives, Scope, Value to business
Policies, principles and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Critical success factors and key performance indicators
Challenges and risks
Chapter 4: Managing People through Service Transitions
Managing communications and commitment
Managing organizational and stakeholder change
Stakeholder Management
Chapter 5: Organizing for Service Transition
Organizational development
Role of technical & application management function in service transition
Organizational context for transitioning a service
Service transition roles and responsibilities
The relationship of service transition to other lifecycle phases
Chapter 6: Technology Considerations
Knowledge management tools
Collaboration
Communities
Workflow management
Configuration Management System
Chapter 7: Implementing and Improving Service Transition
Key activities in the introduction of service transition
An integrated approach to service transition processes
Implementing service transition in a virtual or cloud environment
ITIL Service Transition provides guidance on how to manage many different kinds of transition. Following this guidance will help to ensure that the requirements from service strategy, developed in service design, are effectively realized in service operation while controlling the risks of failure and subsequent disruption. The main focus of Service Transition is the introduction of new and changed services, but includes transition of service provider capabilities such as management information systems and tools, technology and management architectures, processes, and measurement methods and metrics.
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