Chapter 1: Operating systems

Module A: Windows versions and features
Module B: Non-Windows operating systems
Module C: Operating system installation and upgrades
Module D: Applications and scripting

Chapter 2: Operating system management

Module A: Operating system features and tools
Module B: Control Panel utilities
Module C: Command-line utilities
Module D: Operating system troubleshooting

Chapter 3: Windows networking

Module A: Network shares
Module B: Network connections
Module C: Connection troubleshooting

Chapter 4: Security principles

Module A: Threats and vulnerabilities
Module B: Security controls

Chapter 5: Security technologies

Module A: Operating system security
Module B: Security hardware and software

Chapter 6: Securing devices and data

Module A: Workstation security
Module B: Mobile device security
Module C: Network security
Module D: Security troubleshooting

Chapter 7: Operational procedures

Module A: IT operations
Module B: Incident response
Module C: Backup and recovery

Chapter 8: Safety and professionalism

Module A: Safety
Module B: Environmental factors
Module C: Professionalism

Appendix A: Glossary

Our CompTIA A+ Core 2: Exam 220-1102 courseware comes with lab exercises in the book. Complete classroom setup instructions are included in the book's Introduction.

Regarding the hardware components used in the labs: none are exotic, and most are found in a typical computer or computer toolkit. Ideally the instructor or training center would provide them for use during the class. Instructors don’t need to have absolutely all of them, especially for each student. It is more of a “wish list” for giving students a complete hands-on demonstration of all components discussed in the hardware portion of the course.  If availability is a limitation for a specific component, instructors can demonstrate a single device for the entire class, or students can perform online research about common models and their features.

Customers can also choose to purchase Online Labs for the course. For the hardware labs, the online versions are simulations that take having actual hardware out of the picture. The online labs greatly simplify setup.

CompTIA A+ Certification Core 2: Exam 220-1102 provides the basic knowledge needed to install, configure, and support computer software and implement networking. This includes:

• Installing, configuring, and maintaining computer equipment, mobile devices, and software for end users
• Servicing components based on customer requirements
• Understanding networking basics and apply basic cybersecurity methods to mitigate threats
• Properly and safely diagnosing, resolving, and documenting common hardware and software issues
• Applying troubleshooting skills and providing customer support using appropriate communication skills
• Understanding the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments

This course maps to the CompTIA A+ Certification Core 2: Exam 220-1102 objectives. An objective map is available for download.

This course assumes that you have basic computer knowledge.

Exam Prep coming soon!

For more information and access to the PowerPoint files, please e-mail sales@30bird.com.