Chapter 1: Troubleshooting

Module A: Troubleshooting theory
Module B: Safety
Module C: Environmental factors

Chapter 2: Motherboards and CPUs

Module A: Motherboards
Module B: CPUs

Chapter 3: Computer power supplies

Module A: Power supply connectors
Module B: Power supply installation
Module C: Power supply troubleshooting

Chapter 4: Memory

Module A: Read-only memory
Module B: Random access memory

Chapter 5: Computer expansion

Module A: Expansion interfaces
Module B: Expansion card installation
Module C: Connectors and cables

Chapter 6: Physical storage

Module A: Disk drives
Module B: RAID storage
Module C: Optical drives
Module D: Other storage methods

Chapter 7: Input-output devices

Module A: Input devices
Module B: Display output devices
Module C: Display management
Module D: Other input and output devices

Chapter 8: Printers and multi-function print devices

Module A: Printer technologies
Module B: Printer installation and maintenance
Module C: Printer troubleshooting  

Chapter 9: Mobile devices

Module A: Mobile device types
Module B: Mobile device configuration
Module C: Mobile device troubleshooting

Chapter 10: Operating systems

Module A: Windows versions and features
Module B: Non-Windows operating systems
Module C: Operating system installation and upgrades
Module D: Applications, cloud-based productivity tools, scripting, and AI 

Chapter 11: Operating system management

Module A: Operating system features and tools
Module B: Control Panel and Settings
Module C: Command-line utilities
Module D: Operating system troubleshooting

Chapter 12: Network basics

Module A: Classifying networks
Module B: Network devices
Module C: Internet connections

Chapter 13: Network cables and connectors

Module A: Twisted-pair connections
Module B: Coaxial connections
Module C: Optical-media connections 

Chapter 14: Network protocols

Module A: TCP/IP settings
Module B: Transport protocols
Module C: Application protocols

Chapter 15: Wireless networking

Module A: Wireless technology
Module B: Wi-Fi standards

Chapter 16: Windows networking

Module A: Network shares
Module B: Network connections
Module C: Connection troubleshooting

Chapter 17: Virtualization and cloud computing

Module A: Virtualization
Module B: Cloud computing

Chapter 18: Security principles

Module A: Threats and vulnerabilities
Module B: Security controls

Chapter 19: Security technologies

Module A: Operating system security
Module B: Security hardware and software

Chapter 20: Securing devices and data

Module A: Workstation security
Module B: Mobile device security
Module C: Security troubleshooting

Chapter 21: Securing networks

Module A: SOHO router features
Module B: Network security

Chapter 22: Operational procedures

Module A: Professionalism
Module B: IT operations
Module C: Incident response
Module D: Backup and recovery

CompTIA A+ Certification Comprehensive: Exams 220-1201 and 220-1202 provides the basic knowledge needed to install, configure, and support computer software and implement networking. This includes:

• Applying basic methodical troubleshooting skills as an IT technician
• Identifying motherboard and CPU components, installing or replacing them, and troubleshooting their functions
• Identifying power supply functions and connectors, installing them into a PC, and troubleshooting power issues
• Configuring BIOS/UEFI firmware, identifying and installing RAM, and troubleshooting memory issues
• Comparing internal and external expansion buses on a computer, installing internal cards, and identifying expansion cables and connectors
• Distinguishing between physical storage technologies, installing drives, and troubleshooting storage problems
• Connecting, configuring, and troubleshooting common input-output devices
• Describing common printing technologies, installing and maintaining printers, and troubleshooting printing issues
• Identifying client operating system features, installing Windows and application software, and working with scripts
• Managing and troubleshooting operating systems using built-in administrative tools, such as the Windows Control Panel, Windows Settings, and command-line utilities
• Describing network principles, network devices, and internet connection technologies
• Identifying and categorizing network cables and connectors
• Configuring and troubleshooting issues related to TCP/IP and other network protocols
• Describing common wireless networking standards and encryption methods
• Configuring and troubleshooting problems with Windows resource sharing and network connections
• Identifying and using virtualization technology and cloud computing services
• Identifying types of mobile devices and operating systems, and configuring and troubleshooting mobile devices
• Recognizing common cybersecurity threats and the security controls which are used to reduce risk
• Identifying and using security features built into operating systems, as well as security hardware and software used on workstations and networks
• Securing workstations and mobile devices against security risks, and troubleshooting common security issues such as malware infection
• Applying best practices in IT operations, including policies, documentation, ticketing systems, incident response, and data backups and recovery

This course maps to the CompTIA A+ Certification 220-1201 and 220-1202 certification exams. You can download an objective map for the course from http://www.30bird.com.

This course assumes that you have basic computer knowledge.

Online Labs coming soon!

For more information and access to the PowerPoint files, please e-mail sales@30bird.com.