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Certified Operating Systems Technician (COST)

This course provides the basic knowledge needed to install, configure, and support computer hardware and operating systems. This includes: Assembling components based on customer requirementsInstalling, configuring and maintaining devices, PCs, and software for end usersUnderstanding the basics of networking and security/forensicsProperly and safely diagnosing, resolving, and documenting common hardware and software issuesApplying troubleshooting skillsProviding appropriate customer supportUnderstanding the basics of virtualization, desktop imaging, and deploymentThis course maps to the Mile2 COST certification exam. Objective coverage is marked throughout the course. TRAINING BUNDLE ADD-ONSYou may purchase the courseware by itself or opt for the complete training bundle, which also includes: Mile2 Exam VoucherMile2 Exam SimulatorMile2 CBT Video  ..

$50.00

FITSP - Designer, Next Generation

The purpose of the FITSI certification program is to validate the skills of IT security professionals against NIST standards and documentation. The FITSP-Designer certification is designed to demonstrate that Federal workforce personnel, both Federal employees and contractors, whose role is primarily focused on the design and development of systems owned by, or operated on behalf of, the Federal government of the United States. ..

$149.00

FITSP - Manager, Next Generation

FULLY UPDATED!The purpose of the FITSI certification program is to validate the skills of IT security professionals against NIST standards and documentation. The certification allows the individual to demonstrate their knowledge of IT standards set by NIST publications and thus making a minimum of competency easily identifiable to those in the industry. The FITSP-Manager certification is intended for Federal workforce personnel, both Federal employees and contractors, whose role is primarily focused on the management and oversight of systems owned by, or operated on behalf of, the Federal government of the United States. ..

$149.00

FITSP - Operator, Next Generation

The purpose of the FITSI certification program is to validate the skills of IT security professionals against NIST standards and documentation. The FITSP-Operator certification is intended  for Federal workforce personnel, both Federal employees and contractors, whose role is primarily focused on the implementation and operations of  systems owned by, or operated on behalf of, the Federal government of the United States.   ..

$149.00

Microsoft Windows 10, October 2018 Edition

Updated for the October 2018 software release!Microsoft Windows 10 provides the basic knowledge needed to use and perform basic configuration of a computer running Windows 10; this includes basic operating system features, using and installing apps, managing files and common external devices, using network connections and applications, configuring system settings, and personalizing Windows environment and privacy features. You will benefit most from this course if you are the primary user of a Windows 10 computer and wish to become proficient with its features, but are not yet a power user or computer technician. This course assumes you are familiar with using a keyboard and mouse, accessing the internet with a web browser, and other basic aspects of using a modern computer. It does not assume you have used earlier editions of Windows or other specific operating systems, or that you have owned or managed a computer before. ..

$18.00

ITIL - Practioner

ITIL Practitioner offers practical guidance on how to adopt and adapt the ITIL framework to support your business objectives. Practitioner is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. ..

$105.00

ITIL - Service Transition R2.0

ITIL Service Transition provides guidance on how to manage many different kinds of transition. Following this guidance will help to ensure that the requirements from service strategy, developed in service design, are effectively realized in service operation while controlling the risks of failure and subsequent disruption. The main focus of Service Transition is the introduction of new and changed services, but includes transition of service provider capabilities such as management information systems and tools, technology and management architectures, processes, and measurement methods and metrics. ..

$165.00

ITIL - Continual Service Improvement

ITIL Continual Service Improvement provides guidance for the identification of improvement opportunities in all aspects of the service lifecycle. ITIL Continual Service Improvement also looks at the changing business outcome requirements and suggests how these requirements can be met by the delivery of ever increasing quality IT services. ..

$165.00

ITIL - Planning, Protection and Optimization

ITIL Planning, Protection and Optimization focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. PPO provides guidance on developing organizations’ and individuals’ understanding of the ITIL Service Design processes. ..

$225.00

ITIL - Release, Control and Validation

ITIL Release, Control and Validation focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. RCV provides guidance on developing organizations’ or individuals’ understanding of the ITIL Service Transition processes. ..

$225.00

ITIL - Managing Across the Lifecycle

ITIL Managing Across the Lifecycle (MALC) is between the Intermediate and Expert qualification levels. The MALC certification is necessary to obtain Expert status. MALC helps individuals apply and integrate their ITIL knowledge in real-world settings. ..

$225.00