This course provides the basic knowledge needed to install, configure, and support computer hardware and operating systems. This includes: Assembling components based on customer requirementsInstalling, configuring and maintaining devices, PCs, and software for end usersUnderstanding the basics of networking and security/forensicsProperly and safely diagnosing, resolving, and documenting common hardware and software issuesApplying troubleshooting skillsProviding appropriate customer supportUnderstanding the basics of virtualization, desktop imaging, and deploymentThis course maps to the Mile2 COST certification exam. Objective coverage is marked throughout the course. TRAINING BUNDLE ADD-ONSYou may purchase the courseware by itself or opt for the complete training bundle, which also includes:
Mile2 Exam VoucherMile2 Exam SimulatorMile2 CBT Video ..
Updated for 2021!Microsoft Windows 10 provides the basic knowledge needed to use and perform basic configuration of a computer running Windows 10; this includes basic operating system features, using and installing apps, managing files and common external devices, using network connections and applications, configuring system settings, and personalizing Windows environment and privacy features.
You will benefit most from this course if you are the primary user of a Windows 10 computer and wish to become proficient with its features, but are not yet a power user or computer technician.
This course assumes you are familiar with using a keyboard and mouse, accessing the internet with a web browser, and other basic aspects of using a modern computer. It does not assume you have used earlier editions of Windows or other specific operating systems, or that you have owned or managed a computer before.