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With more than 1,500,000 certified professionals worldwide, ITIL (IT Infrastructure Library) is the most widely established approach to IT Service Management. It provides a set of best practices for identifying, planning, delivering and supporting IT services to businesses and can be applied to nearly all organizations. ITIL 4 is fully compatible with ISO/IEC 20000, the first international service management standard for organizational certification and compliance.The 30 Bird ITIL 4 - Foundation course provides IT leaders, management, and support staff with a comprehensive introduction to the core concepts of ITIL 4. It is designed to equip students with a practical understanding of ITIL 4 key concepts, principles, and practices that enable modern IT-enabled services in today’s digital economy.This course is based on the latest ITIL 4 best-practice guidance and will prepare the attendee for the ITIL 4 Foundation exam normally given at its conclusion. Candidates who wish to acquire knowledge in the theory and practices of the ITIL 4 management framework. This knowledge is also required if the candidate wishes to pursue any of the ITIL 4 certification schemes.There are no specific prerequisites for this course. However, some basic knowledge of management theory can be helpful. After completing this course, you will know:What ITIL is; how it fits into the service management framework; how it has evolved over the years; and about the ITIL service value systemThe key concepts of ITIL service management, and how ITIL guiding principles can help an organization to adopt and adapt ITIL service managementThe four dimensions of ITIL service managementThe purpose and components of the ITIL service value system, the ITIL guiding principles, and governanceThe activities of the service value chain, and how they interconnect, and the key concepts of continual improvementThe various ITIL practices and how they connect to value chain activitiesNEW: Release 2.0 includes Sample Exam Papers in the book. Previously available only via download, the sample exams address all the topics covered in our ITIL 4 Foundation course. The questions are worded exactly as they appear in the official ITIL 4 Foundation exams. The Sample Exam Rationales (available via download) provide all the answers to the exam questions, as well as the rationales behind the correct answers. The sample exam questions, answers, and rationales are designed to best prepare you for taking the actual ITIL 4 Foundation exam once you've completed the course...
$94.50
Federal Risk Management Framework (RMF) Implementation 2022 focuses on the Risk Management Framework prescribed by NIST Standards. This course is current as of February 2022. It was revised due to NIST producing new and updated publications over the preceding two years, including NIST Special Publication (SP) 800-37, R2; SP-800-53, R5; SP 800-160, versions 1 and 2; and SP 800-171, R1 (among others).For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
ITIL Practitioner offers practical guidance on how to adopt and adapt the ITIL framework to support your business objectives. Practitioner is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. ..
$133.00
The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or program. ..
$210.00
ITIL Service Operation provides guidance on organizing service delivery through the functions of operations management, technical management, and applications management integrated with the service desk that provides a key link between their activities and the business. It identifies how to link operational activities to the value of the organization and how to couple infrastructure and service management for optimum service quality and value. ..
$210.00
The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Strategy publication. The Service Strategy course focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or program. ..
$210.00
ITIL Service Transition provides guidance on how to manage many different kinds of transition. Following this guidance will help to ensure that the requirements from service strategy, developed in service design, are effectively realized in service operation while controlling the risks of failure and subsequent disruption. The main focus of Service Transition is the introduction of new and changed services, but includes transition of service provider capabilities such as management information systems and tools, technology and management architectures, processes, and measurement methods and metrics. ..
$210.00
When it comes to preventing conflicts in the workplace, you can do so in a constructive way that will help create an environment in which everyone is aware of the potential dangers of conflict. In this way, everyone can avoid or mitigate conflict, and be aware of the benefits of certain types of conflict, to take advantage of the creativity it can foster. 30 Bird's Managing Conflict course will help you understand and learn the skills and techniques to manage situations in which people are pushing against one another in this way. We will also explore ways of responding to these situations so that everyone gets what they need.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
One of the primary challenges we all face in our work is being able to remain in control of it. With so many distractions in our workplace and at home, as well as any old habits we might have, our ability to stay in control is often jeopardized. The effect is that we tend to be controlled by external events, people, and countless other circumstances.30 Bird's Organizing Your Time for Maximum Productivity course will introduce concepts and techniques necessary to help you learn how to bounce back and refocus in order to remain productive and regain control of your time. This in turn will allow you to complete your work more effectively and deliver on time and without stress. You will be able to apply practical skills and learn basic techniques for improving your organization, prioritization, and delegation skills in a comfortable setting, employing content that's easy to learn.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:How to better understand time management skills and identify any shortcomings, as well as debunk popular myths about time managementAbout effective organization techniques, and how to set goalsAbout productivity, including the application of efficiency, prioritization, and delegationHow to apply specific skills to manage your time effectively in a practical work setting, including managing meetings, learning to say "No," and dealing with stress and anxietyHow to employ aids to productivity, such as smartphone appsAbout the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
(ISC)2 Certified in Governance, Risk, and Compliance (CGRC) focuses on the Risk Management Framework prescribed by NIST Standards, as implemented according to the requirements of (ISC)2 CAP Certification. This course is current as of April 2022. It was revised in accordance with new and updated NIST publications over the preceding two years, including NIST Special Publication (SP) 800-37, R2; SP-800-53, R5; SP 800-160, versions 1 and 2; and SP 800-171, R1 (among others), and the (ISC)2 CGRC Certification Exam Outline, in compliance with the stringent requirements of ANSI/ISO/IEC Standard 17024.NOTE: (ISC)² has updated the name of the Certified Authorization Professional (CAP) certification to Certified in Governance, Risk and Compliance (CGRC) effective February 15, 2023. The exam and training for this certification is not affected by the name change. The exam was last refreshed in August of 2021 and 30 Bird’s course titled (ISC)² Certified Authorization Professional (CAP) maps to that exam. To accommodate the name change, 30 Bird’s course titled (ISC)² Certified Authorization Professional (CAP) has been retired and replaced with (ISC)² Certified in Governance, Risk and Compliance (CGRC). None of the course content has changed as a result of name change. For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
ITIL Continual Service Improvement provides guidance for the identification of improvement opportunities in all aspects of the service lifecycle. ITIL Continual Service Improvement also looks at the changing business outcome requirements and suggests how these requirements can be met by the delivery of ever increasing quality IT services. ..
$210.00
ITIL Operational Support and Analysis focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. OSA also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or program can provide the high quality and cost effective IT services that are required to meet organizational needs. ..
$285.00
ITIL Service Offerings and Agreements focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalog, demand, supplier and financial management. SOA provides guidance to help organizations and individuals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. ..
$285.00
Risk Management Framework (RMF) for DoD/IC Implementation 2022 focuses on the Risk Management Framework prescribed by NIST Standards and guided by DoD Instructions. This course is current as of May 2022. It was revised due to NIST producing new and updated publications over the preceding two years, including NIST Special Publication (SP) 800-37 R2; SP-800-53 R5; SP 800-53A R5; SP 800-53B; SP 800-160, versions 1 and 2; SP 800-171 R1 (among others); and various DoD updates to Instructions and guidance documentation.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
ITIL Planning, Protection and Optimization focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. PPO provides guidance on developing organizations’ and individuals’ understanding of the ITIL Service Design processes. ..
$285.00
ITIL Release, Control and Validation focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. RCV provides guidance on developing organizations’ or individuals’ understanding of the ITIL Service Transition processes. ..
$285.00
This course provides the basic and advanced concepts for the use of Microsoft Access 2019: How to navigate the Access interface; how to create and modify tables, queries, forms, and reports; how to create advanced queries, forms, and reports; how to create macros; and how to manage your databases.You will benefit most from this course if you want to be an advanced user of Access 2019. The course assumes you know how to use a computer, and that you're familiar with Microsoft Windows. It does not assume that you've used a different version of Access or another database system before...
$34.15
This course provides the basic and advanced concepts for the use of Microsoft Access: How to navigate the Access interface; how to create and modify tables, queries, forms, and reports; how to create advanced queries, forms, and reports; how to create macros; and how to manage your databases.You will benefit most from this course if you want to be an advanced user of Access. The course assumes you know how to use a computer, and that you're familiar with Microsoft Windows. It does not assume that you've used a different version of Access or another database system before...
$34.15
ITIL Managing Across the Lifecycle (MALC) is between the Intermediate and Expert qualification levels. The MALC certification is necessary to obtain Expert status. MALC helps individuals apply and integrate their ITIL knowledge in real-world settings. ..
$285.00