-
Your shopping cart is empty!
Your shopping cart is empty!
Online Labs to accompany 30 Bird's Google Cloud: Associate Cloud Engineer course. To purchase the Online Labs as part of a bundled solution, CLICK HERE. ..
$66.00
Internet Core Competency Certification (IC3) is a global benchmark for basic computer literacy, including operating systems, hardware, software, and networks. The test is administered by Certiport®. Our IC3 courseware covers all of the information students need to pass the test and achieve digital literacy...
$82.00
Welcome to 30 Bird's Leadership: Developing Effective Teams course! It takes great leadership to build an effective team. Team building is essential in any business. However, building a great team is easier said than done. Research indicates that as many as sixty percent of work teams fail for a wide variety of reasons. You can't just assemble a group of people and expect them all to function flawlessly together. Leading people brings many challenges since individuals that make up a team all have different values, mindsets, and skills. Expecting people to just get along is not a realistic expectation. Even the best leaders have problems getting everyone on the same page. Leaders must develop a keen understanding of the individuals, their strengths and weaknesses, what motivates them, and how they can work together to accomplish a shared goal. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Welcome to 30 Bird's Leadership: Managing Remote Teams course. Working effectively with remote employees has many challenges. How do you establish and maintain rapport with people you don’t see face to face, and team members who have never met? How can you keep track of what everyone is doing and ensure effective communication between all team members? This course will introduce you to several concepts and techniques and best practice to help you learn to be able to effectively manage remote individual employees or teams. T provides you with a practical roadmap for bridging the logistical, cultural, and communication gaps that can prevent any remote team or individual from reaching its full potential. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Welcome to 30 Bird's Leadership: Overcoming Leadership Challenges course. Leaders face many challenges that come from a wide range of sources. Some are the result of the leadership role, some come from within ourselves, and others come from external sources. This course will discuss these types of challenges and present some tools for overcoming them. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Leaders are the core function of any organization. You are responsible for the well being of the company and its employees. Leaders should be a skilled, experienced, and motivated set of individuals who will do whatever necessary for the best interest of the company. This course is designed to help you understand what your new role and responsibilities are all about and what it conveys. People are complex, and managing them is not always a straightforward task. It will introduce several concepts and techniques and best practice to help you learn the skills that will make you successful in your new role. You will be able to apply practical skills for becoming a confident leader.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Updated for 2021!Microsoft Windows 10 provides the basic knowledge needed to use and perform basic configuration of a computer running Windows 10; this includes basic operating system features, using and installing apps, managing files and common external devices, using network connections and applications, configuring system settings, and personalizing Windows environment and privacy features. You will benefit most from this course if you are the primary user of a Windows 10 computer and wish to become proficient with its features, but are not yet a power user or computer technician. This course assumes you are familiar with using a keyboard and mouse, accessing the internet with a web browser, and other basic aspects of using a modern computer. It does not assume you have used earlier editions of Windows or other specific operating systems, or that you have owned or managed a computer before. ..
$22.70
30 Bird Media's Microsoft Windows 11 course provides the basic knowledge needed to use and perform basic configuration of a computer running Windows 11; this includes basic operating system features, using and installing apps, managing files and common external devices, using network connections and applications, configuring system settings, and personalizing Windows environment and privacy features.You will benefit most from this course if you are the primary user of a Windows 11 computer and wish to become proficient with its features, but are not yet a power user or computer technician.This course assumes you are familiar with using a keyboard and mouse, accessing the internet with a web browser, and other basic aspects of using a modern computer. It does not assume you have used earlier editions of Windows or other specific operating systems, or that you have owned or managed a computer before...
$25.80
Now available with exam prep!Welcome to PMP® Certification: Passing the 2021 Exam. This course provides the basic knowledge needed to learn the concepts and skills necessary to pass the 2021 Project Management Professional (PMP) exam administered by the Project Management Institute (PMI). It is intended to be used alongside the PMBOK® Guide, Sixth Edition, which is useful as an ancillary reference and glossary.The new release of this course (R2.0) includes a new chapter on agile approaches to, and tools for, the project life cycle. These methods address projects that require an adaptive project environment, iterative activities, and changing requirements. The standard example of adaptive project needs is that of software development and revision; however, agile methods are used today in many different project environments, from architecture to medical equipment and services. The new chapter (Managing projects with agility) was inserted at the end of the book. There were no other changes to the rest of the content, including the Exam Prep add-on.This course assumes that you have project management and other educational experience, as required by PMI, in order to take the exam. In addition, it’s expected either that you have already applied to take the exam, or that you plan to do so while taking this course or shortly thereafter; this course contains instructions for doing so...
$65.80
Exam Prep to accompany 30 Bird's PMP Certification course. To purchase Exam Prep as part of a bundled solution, CLICK HERE. ..
$33.00
Gain hands-on experience to pass the CompTIA Network+ certification exam with the CompTIA Network+ course and lab. Interactive chapters and hands-on labs comprehensively cover the N10-008 exam objectives and provide knowledge in areas such as networking technologies, including installation, configuration, troubleshooting, peripherals, protocols, and more. The CompTIA Network+ study guide will help you get a full understanding of the challenges you'll face as a network administrator.Our eLearning includes:Lessons with quizzes, flashcards, and a glossary of terms.Test prep including pre- and post-assessment as well as full-length practice tests.Live, virtual-machine-based labs.Video tutorials...
$279.99
Gain hands-on experience to pass the CompTIA Security+ certification exam with the CompTIA Security+ SY0-601 course and lab. The lab comes with a well-organized component library for every task. The course and lab cover the exam objectives and will help you get a full understanding of the challenges you'll face as a security professional.Our eLearning includes:Lessons with quizzes, flashcards, and a glossary of terms.Test prep including pre- and post-assessment as well as full-length practice tests.Live, virtual-machine-based labs.Video tutorials...
$279.99
As a customer service help desk professional, you need to interact with customers to address their technical issues, concerns, challenges and problems. To best service these customers, the 30 Bird Customer Service for Help Desk Professionals course will help develop interpersonal skills that will enable you to do so in a professional manner. Your technical expertise will no doubt be useful; however, having additional "people" skills will enable you to appropriately interact and serve the customer.Through this course you will be able to apply practical skills and principles to over-the-phone customer service for customers experiencing technical issues.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:About customer service, its contexts, and its ramificationsIdentifying and improving communication styleManaging appropriate customer expectationsOpening the callKeeping customers informed throughout the processSpecial circumstances—dealing with angry and impatient customersThis course helps candidates understand and learn the skills and techniques to achieve successful customer interaction.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Welcome to Microsoft Excel 2021/365 Complete. This course starts with the basic concepts and skills in Microsoft Excel, then builds on these to provide more advanced tools to solve real-world problems and analyze and present complex, realistic data.You will benefit most from this course if you want to use Excel to perform real-world tasks, such as rearranging and presenting complex data, getting information from large amounts of data from sources inside and outside of Excel, creating output that varies according to conditions, manipulating dates and text, and automating repetitive tasks. If you intend to take a Microsoft Office Core or Expert exam for Excel, this course will prepare you for both, covering all the objectives for both exams.The course assumes you know how to use a computer, and that you're familiar with Microsoft Windows. It does not assume that you've used a different version of Excel or another spreadsheet program before.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$50.60
Our Microsoft Excel 2021/365 Level 1 courseware provides the basic concepts and skills students need to start being productive with Microsoft Excel: how to create, save, share, and print worksheets that contain various kinds of calculations and formatting. Students will benefit most from this course if they want to accomplish basic workplace tasks in Excel, or if they want to have a solid foundation for continuing on to become an Excel expert.The courseware assumes students know how to use a computer, and that they're familiar with Microsoft Windows. It does not assume that they've used a different version of Excel or another spreadsheet program before.For more information and access to the PowerPoint files, please e-mail sales@30bird.com. ..
$18.90
Microsoft Excel 2021/365 Level 2 builds on the basic concepts and skills of our Level 1 course to provide more advanced tools for analysis and presentation of complex, realistic data in Excel: how to manage complex workbooks, build more complex functions, use data analysis tools, make an impact with powerful chart and presentation features, and collaborate with other users.Students will benefit most from this course if they want to use Excel to perform real-world tasks such as rearranging and presenting complex data.The course assumes students know how to use a computer, that they're familiar with Microsoft Windows, and that they've taken the Level 1 course or have equivalent introductory experience with Excel.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$18.90
Microsoft Excel 2021/365 Level 3 builds on the concepts and skills of our Level 1 and Level 2 courses to provide advanced tools for solving real-world problems in Microsoft Excel: lookup and decision-making functions, auditing and error-handling, array functions, date and text functions, importing and exporting, what-if-analysis, and macros.Students will benefit most from this course if they want to use Excel to perform real-world tasks such as handling and getting information from large amounts of data from sources inside out and outside of Excel, creating output that varies according to conditions, manipulating dates and text, and automating repetitive tasks.The course assumes students know how to use a computer, that they're familiar with Microsoft Windows, and that they've taken the Level 1 and Level 2 courses or have equivalent introductory experience with Excel. The exercises are more detailed and complex than those in the previous levels.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$18.90
Welcome to the 30 Bird Feedback and Coaching course. If people do not know how they are doing, then there is no reason for them to change their behavior or no certainty that any changes they make will be in the right direction. Success as a Manager or Leader requires being able to deliver feedback and coach effectively. Valid feedback, when adequately given, provides your employees with information as to what is working and what is not working. Feedback is an opportunity. Use it to enhance understanding and as a tool for achieving positive results. Knowing the correct way to deliver feedback means that your feedback will be more influential. This course will introduce several concepts and techniques to help you learn to consider the importance of respectful feedback. You will be able to apply practical skills and learn basic techniques for confidently and effectively delivering praise or feedback for behavior or performance issues. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
ITIL Practitioner offers practical guidance on how to adopt and adapt the ITIL framework to support your business objectives. Practitioner is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. ..
$133.00
The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or program. ..
$210.00
ITIL Service Operation provides guidance on organizing service delivery through the functions of operations management, technical management, and applications management integrated with the service desk that provides a key link between their activities and the business. It identifies how to link operational activities to the value of the organization and how to couple infrastructure and service management for optimum service quality and value. ..
$210.00
The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Strategy publication. The Service Strategy course focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or program. ..
$210.00
ITIL Service Transition provides guidance on how to manage many different kinds of transition. Following this guidance will help to ensure that the requirements from service strategy, developed in service design, are effectively realized in service operation while controlling the risks of failure and subsequent disruption. The main focus of Service Transition is the introduction of new and changed services, but includes transition of service provider capabilities such as management information systems and tools, technology and management architectures, processes, and measurement methods and metrics. ..
$210.00
When it comes to preventing conflicts in the workplace, you can do so in a constructive way that will help create an environment in which everyone is aware of the potential dangers of conflict. In this way, everyone can avoid or mitigate conflict, and be aware of the benefits of certain types of conflict, to take advantage of the creativity it can foster. 30 Bird's Managing Conflict course will help you understand and learn the skills and techniques to manage situations in which people are pushing against one another in this way. We will also explore ways of responding to these situations so that everyone gets what they need.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
One of the primary challenges we all face in our work is being able to remain in control of it. With so many distractions in our workplace and at home, as well as any old habits we might have, our ability to stay in control is often jeopardized. The effect is that we tend to be controlled by external events, people, and countless other circumstances.30 Bird's Organizing Your Time for Maximum Productivity course will introduce concepts and techniques necessary to help you learn how to bounce back and refocus in order to remain productive and regain control of your time. This in turn will allow you to complete your work more effectively and deliver on time and without stress. You will be able to apply practical skills and learn basic techniques for improving your organization, prioritization, and delegation skills in a comfortable setting, employing content that's easy to learn.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:How to better understand time management skills and identify any shortcomings, as well as debunk popular myths about time managementAbout effective organization techniques, and how to set goalsAbout productivity, including the application of efficiency, prioritization, and delegationHow to apply specific skills to manage your time effectively in a practical work setting, including managing meetings, learning to say "No," and dealing with stress and anxietyHow to employ aids to productivity, such as smartphone appsAbout the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
30 Bird's Persuasion and Influence for Positive Results course introduces concepts and techniques necessary to help candidates learn all the skills necessary to influence and persuade others with confidence. They’ll also learn how to avoid pitfalls along the way, and deal with potentially challenging situations.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:About influence and how it worksIdentifying styles of influenceUnderstanding the principles of persuasion How to apply the stages of persuasionIdentifying and overcoming obstacles to influenceAbout the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
As a technical professional, the need to communicate orally is just as important as the ability to write well. An employee might be asked to give presentations on behalf of their employer or as part of a team. An important element of this course is to address the issue of confidence in order to help candidates overcome any fears they may have of speaking in front of an audience. In this course, students apply practical skills and learn basic techniques for improving their one-on-one and group presentation skills in a comfortable setting, and with content that's easy to learn. At the end of this course, students will know how to apply various techniques in public speaking. They’ll be able speak confidently and make a favorable impression on listeners.Our Presenting with Impact course introduces concepts and techniques necessary to help students learn all the skills necessary to deliver successful presentations. They’ll also learn how to avoid pitfalls along the way, and deal with potentially challenging situations.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:The four cornerstones of a successful presentationHow to assemble and organize the content of the presentation in developing its messageAbout presentation styles, how to control nerves, and how to address an audienceHow to "set the stage" for the presentationHow to control and run the presentationHow to keep the audience engagedAbout the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
This course is designed to help employees recognize, address, and respond to sexual harassment. Sexual harassment happens in all kinds of workplaces, as well as in schools and even in the military. Sexual harassment victims can be of any race, gender, age, class, and employment level. Sexual harassment is a sensitive topic as many women, and some men, have experienced it. It can leave people with a variety of feelings including vulnerability, lack of trust, anger, fear, frustration or being shut down.Upon the successful completion of this course, employees can expect to gain knowledge and understanding in the following areas:How to recognize and identify different forms of sexual harassment including important terminology, who can be harassers and victims, impact of intimidation and hostile environments, sexual harassment myths and facts, laws concerning sexual harassment, types of sexual harassment, how to recognize sexual harassment, and the impact and costs associated with sexual harassmentHow to address sexual harassment including the steps you can take if you are a target of sexual harassment or the steps you should take if you think you are observing sexual harassmentHow to respond to sexual harassment including how to respond to sexual harassment, how supervisors should respond to sexual harassment, and why it's important to have sexual harassment policiesThe warning signs of workplace harassment may not always be visible, but the need to understand what they are and to be preventive are just as important. By completing the 30 Bird Sexual Harassment Prevention for Employees workshop, you are playing a big part in creating a work environment that is free of sexual harassment.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
As a help desk professional providing technical support, you need to interact with customers to address their technical issues, concerns, challenges and problems. In order to best service these customers, the 30 Bird Telephone Skills for Help Desk Professionals course will help develop interpersonal skills that will enable you to do so in a professional manner. Your technical expertise will no doubt be useful; however, having additional "people" skills will enable you to appropriately interact and serve the customer.In this workshop, you will be able to apply practical skills and principles to over-the-phone customer service for customers experiencing technical issues.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:About the challenges of help desk technical support, the importance of identifying your own attitudes about customer service, how to understand and appreciate the customer's perspective, about customer expectations for interaction, the difference between being accountable and being responsible, and to identify any unhelpful signals that you might be sendingHow to identify your default communication style, communication differences between technical and non-technical professionals, from real-world examples, to identify and work with logic and emotion, to differentiate personal style preferences, to relate to the non-technical customer, how to actively listen to customers, seven ways to better listening, and how to employ empathy in your interaction with customersAbout customer expectations, how to clarify complicated descriptions of problems and the importance of doing so, and how to focus on resultsHow to open the call by setting the proper tone, seven steps to a successful call, to use paraphrasing as a tool, to use questions to diagnose technical issues, the appropriate protocol for troubleshooting technical issues, and how to close the callTips for keeping customers informed, an effective procedure for putting customer on hold and transferring calls, how to use positive language when relating to the customer, how to deliver solutions diplomatically—good news and bad news, and creative problem solvingTips for dealing with angry and/or impatience, and specific steps to take when doing so; how to deal with anger or impatience; and the benefits of effective phone communication and customer-centrismThis workshop helps candidates understand and learn the skills and techniques to achieve successful customer interaction. It covers some of the same topics as the 30 Bird Customer Service for Help Desk Professionals course, but it focuses more specifically on the telephone skills required to interact with customers effectively.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
(ISC)2 Certified in Governance, Risk, and Compliance (CGRC) focuses on the Risk Management Framework prescribed by NIST Standards, as implemented according to the requirements of (ISC)2 CAP Certification. This course is current as of April 2022. It was revised in accordance with new and updated NIST publications over the preceding two years, including NIST Special Publication (SP) 800-37, R2; SP-800-53, R5; SP 800-160, versions 1 and 2; and SP 800-171, R1 (among others), and the (ISC)2 CGRC Certification Exam Outline, in compliance with the stringent requirements of ANSI/ISO/IEC Standard 17024.NOTE: (ISC)² has updated the name of the Certified Authorization Professional (CAP) certification to Certified in Governance, Risk and Compliance (CGRC) effective February 15, 2023. The exam and training for this certification is not affected by the name change. The exam was last refreshed in August of 2021 and 30 Bird’s course titled (ISC)² Certified Authorization Professional (CAP) maps to that exam. To accommodate the name change, 30 Bird’s course titled (ISC)² Certified Authorization Professional (CAP) has been retired and replaced with (ISC)² Certified in Governance, Risk and Compliance (CGRC). None of the course content has changed as a result of name change. For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
Our Certified Wireless Specialist Exam CWS-101 courseware covers the fundamentals Wireless Fidelity (Wi-Fi) technologies for wireless communications. The student will learn the basics of how Radio Frequencies (RF) are utilized by Wi-Fi with hardware and software to create wireless local area networks (WLANs). Upon completion of this course, the student will have the knowledge required for the CWS-101 exam and CWS certification.This vendor neutral course assumes that the student has a basic knowledge of using wireless computing devices and wireless networks. The exam objectives are marked throughout the course, with applicable acronym and objective indexes.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$78.40
Welcome to Certified Wireless Technician: Exam CWT-101. This entry-level certification is offered by Certified Wireless Network Professionals, or CWNP, as part of a vendor-neutral wireless certification program.According to CWNP, the Certified Wireless Technician (CWT) should be able to install APs based on a design document, configure the AP for initial operations and ensure connectivity, troubleshoot basic problems, and assist users in-person or through remote communications in problem resolution. Perhaps the most important skill is the ability to set up a WLAN client for connectivity, including SSID configuration, security settings, and other client adapter settings.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$78.40
Welcome to Microsoft Excel 2021/365 Charts and Pivots. This course provides advanced tools for analysis and presentation of complex, realistic data in Microsoft Excel: how to build more complex functions, use data analysis tools, make an impact with powerful chart features, and collaborate with other users.The course assumes you know how to use a computer, that you're familiar with Microsoft Windows, and that you have introductory experience with Excel.For more information and access to the PowerPoint files, please e-mail sales@30bird.com. ..
$16.40
ITIL Continual Service Improvement provides guidance for the identification of improvement opportunities in all aspects of the service lifecycle. ITIL Continual Service Improvement also looks at the changing business outcome requirements and suggests how these requirements can be met by the delivery of ever increasing quality IT services. ..
$210.00
ITIL Operational Support and Analysis focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. OSA also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or program can provide the high quality and cost effective IT services that are required to meet organizational needs. ..
$285.00
ITIL Service Offerings and Agreements focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalog, demand, supplier and financial management. SOA provides guidance to help organizations and individuals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. ..
$285.00
Risk Management Framework (RMF) for DoD/IC Implementation 2022 focuses on the Risk Management Framework prescribed by NIST Standards and guided by DoD Instructions. This course is current as of May 2022. It was revised due to NIST producing new and updated publications over the preceding two years, including NIST Special Publication (SP) 800-37 R2; SP-800-53 R5; SP 800-53A R5; SP 800-53B; SP 800-160, versions 1 and 2; SP 800-171 R1 (among others); and various DoD updates to Instructions and guidance documentation.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
NOW AVAILABLE WITH EXAM PREP!Our CompTIA Network+ N10-008 courseware covers the concepts and skills needed to plan, install, maintain, and troubleshoot modern networks in a vendor-neutral format. This includes physical network components and technologies, logical structures, common protocols, and network security. This course maps to the CompTIA Network+ N10-008 certification exam. Exam objective coverage is marked throughout the course, and there is an extensive glossary appendix.This course assumes that you have basic knowledge at using and maintaining individual workstations. The knowledge required to obtain the CompTIA A+ certification is helpful but not necessary...
$65.80
Exam Prep to accompany 30 Bird's CompTIA Network+ N10-008 course.To purchase Exam Prep as part of a bundled solution, CLICK HERE...
$33.00
Online Labs to accompany 30 Bird's CompTIA Network+ N10-008 course.To purchase the Online Labs as part of a bundled solution, CLICK HERE...
$66.00
Our CompTIA Network+ N10-009 course provides the basic knowledge needed to plan, install, maintain, and troubleshoot modern networks in a vendor-neutral format; this includes physical network components and technologies, logical structures, common protocols, and network security. This course maps to the CompTIA Network+ N10-009 certification exam. You will benefit most from this course if you intend to take a CompTIA Network+ N10-009 exam. This course assumes that you have basic knowledge of using and maintaining individual workstations. Knowledge equivalent to the CompTIA A+ certification is helpful but not necessary.Exam Prep and Online Labs available now!For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$65.80
New
Exam Prep to accompany 30 Bird's CompTIA Network+ N10-009 course.To purchase Exam Prep as part of a bundled solution, CLICK HERE...
$33.00
New
Online Labs to accompany 30 Bird's CompTIA Network+ N10-009 course.To purchase the Online Labs as part of a bundled solution, CLICK HERE...
$66.00
ITIL Planning, Protection and Optimization focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. PPO provides guidance on developing organizations’ and individuals’ understanding of the ITIL Service Design processes. ..
$285.00
ITIL Release, Control and Validation focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. RCV provides guidance on developing organizations’ or individuals’ understanding of the ITIL Service Transition processes. ..
$285.00
NOW AVAILABLE WITH EXAM PREP!CompTIA Security+ Certification SY0-601 provides the basic knowledge needed to plan, implement, and maintain information security in a vendor-neutral format. This includes risk management, host and network security, authentication and access control systems, cryptography, and organizational security. This course maps to the CompTIA Security+ certification exam. Objective coverage is marked throughout the course.Students will benefit most from this course if they intend to take a CompTIA Security+ SY0-601 exam.This course assumes basic knowledge of using and maintaining individual workstations. Knowledge equivalent to the CompTIA A+ certification is helpful but not necessary...
$65.80
Exam Prep to accompany 30 Bird's CompTIA Security+ Certification SY0-601 course (R1.2).To purchase Exam Prep as part of a bundled solution, CLICK HERE. ..
$33.00
Online Labs to accompany 30 Bird's CompTIA Security+ Certification SY0-601 course (R1.2).To purchase the Online Labs as part of a bundled solution, CLICK HERE. ..
$66.00
** NOW AVAILABLE WITH ONLINE LABS AND EXAM PREP **CompTIA Security+ Certification SY0-701 provides the basic knowledge needed to plan, implement, and maintain information security in a vendor-neutral format; this includes risk management, host and network security, authentication and access control systems, cryptography, and organizational security. This course maps to the CompTIA Security+ certification exam. Objective coverage is marked throughout the course.You will benefit most from this course if you intend to take a CompTIA Security+ SY0-701 exam. This course assumes that you have basic knowledge of using and configuring individual workstations and simple networks. Knowledge equivalent to the CompTIA A+ and Network+ certifications is helpful but not necessary.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$65.80
Exam Prep to accompany 30 Bird's CompTIA Security+ Certification SY0-701 course.To purchase Exam Prep as part of a bundled solution, CLICK HERE. ..
$33.00