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CompTIA A+ Certification Comprehensive: Exams 220-1101 and 220-1102 provides the basic knowledge needed to install, configure, and support computer software and implement networking. This includes: Applying basic methodical troubleshooting skills as an IT technicianIdentifying motherboard and CPU components, installing or replacing them, and troubleshooting their functionsIdentifying power supply functions and connectors, installing them into a PC, and troubleshooting power issuesConfiguring BIOS/UEFI firmware, identifying and installing RAM, and troubleshooting memory issuesComparing internal and external expansion buses on a computer, installing internal cards, and identifying expansion cables and connectorsDistinguishing between physical storage technologies, installing drives, and troubleshooting storage problemsConnecting, configuring, and troubleshooting common input-output devicesDescribing common printing technologies, installing and maintaining printers, and troubleshooting printing issuesIdentifying client operating system features, installing Windows and application software, and working with scriptsManaging and troubleshooting operating systems using built-in administrative tools, such as the Windows Control Panel, Windows Settings, and command-line utilitiesDescribing network principles, network devices, and internet connection technologiesIdentifying and categorizing network cables and connectorsConfiguring and troubleshooting issues related to TCP/IP and other network protocolsDescribing common wireless networking standards and encryption methodsConfiguring and troubleshooting problems with Windows resource sharing and network connectionsIdentifying and using virtualization technology and cloud computing servicesIdentifying types of mobile devices and operating systems, and configuring and troubleshooting mobile devicesRecognizing common cybersecurity threats and the security controls which are used to reduce riskIdentifying and using security features built into operating systems, as well as security hardware and software used on workstations and networksSecuring workstations and mobile devices against security risks, and troubleshooting common security issues such as malware infectionApplying best practices in IT operations, including policies, documentation, ticketing systems, incident response, and data backups and recoveryThis course maps to the CompTIA A+ Certification 220-1101 and 220-1102 certification exams. You can download an objective map for the course from http://www.30bird.com.This course assumes that you have basic computer knowledge.Exam Prep and Online Labs available now!For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$111.50
CompTIA A+ Certification, Core 1: Exam 220-1101 provides the basic knowledge needed to install, configure, and support computer hardware and networking equipment. This includes: Applying troubleshooting skillsInstalling, configuring and maintaining PCs and devices for end usersUnderstanding the basics of network protocols and infrastructureProperly and safely diagnosing, resolving, and documenting common hardware and network issuesUnderstanding the basics of virtualization, desktop imaging, and deployment. This course maps to CompTIA A+ Core 1: Exam 220-1101. You can download an objective map for the course from www.30bird.com. This course assumes that y have basic computer knowledge.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$65.80
CompTIA A+ Certification Core 2: Exam 220-1102 provides the basic knowledge needed to install, configure, and support computer software and implement networking. This includes: Installing, configuring, and maintaining computer equipment, mobile devices, and software for end usersServicing components based on customer requirementsUnderstanding networking basics and apply basic cybersecurity methods to mitigate threatsProperly and safely diagnosing, resolving, and documenting common hardware and software issuesApplying troubleshooting skills and providing customer support using appropriate communication skillsUnderstanding the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environmentsThis course maps to the CompTIA A+ Certification Core 2: Exam 220-1102 objectives. An objective map is available for download.This course assumes that you have basic computer knowledge.Exam Prep coming soon!For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$65.80
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Mile2's Foundational Course Pack 100 includes: 6 Certification Exams6 Exam Simulators6 CoursesThe six courses are:C)SA1 Certified Security Awareness 1Perfect for beginners to information security. This course covers key principles for keeping your electronic information secure.C)SA2 Certified Security Awareness 2Expanding on Security Awareness 1, this course covers strategies for developing a cybersecurity awareness culture at work and how to manage a breech should it occur.C)ITP Information Technology PrinciplesStudents will learn competencies such as how to Utilize a computer, its hardware, database, and network.C)HT Certified Hardware TechnicianLearn the ins and outs of the hardware that makes an information system work. Topics include servers, computers, and remote devices.C)OST Certified Operating Systems TechnicianAn operating system is the heartbeat of any information system. Discover the different types of operating systems, and how to manage them.C)NP Certified Network Principles Network knowledge is necessary to secure any information system where more than one device has access to the information. Learn how virtual and server based networks are managed and maintained. ..
$1,195.00
Welcome to (ISC)² Certified Information Systems Security Professional (CISSP): 2021 Update. This course provides the knowledge needed to implement security solutions within an enterprise policy framework using a vendor-neutral format. This includes security and risk management programs, organizational policies and training, asset security, enterprise security architecture and engineering, network and communication security, identity and access management, security assessments and testing, operational security and secure software development. This course maps to the (ISC)² CISSP certification exam objectives, which were updated by (ISC)² in May 2021. You can download an objective map for the course from http://www.30bird.com. You will benefit most from this course if you are an experienced security professional who intends to take an (ISC)² CISSP exam. Note that if you do not meet the work requirements of five years paid experience in two of the eight exam domains, you can not receive a CISSP certification; however, you may become an Associate of (ISC)² and continue working toward other requirements.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$112.00
Mile2's Certified Cyber Security Analyst course helps you prepare an organization to create a complete end to end solution for proactively monitoring, preventing, detecting, and mitigating threats as they arise in real time.Do not fool yourself, this course is far more advanced than you may expect. It is fast paced and thorough, so you can enjoy a well-rounded experience. Be ready to dig deep into the details of security analysis for today’s needs. When we are done you will be able to setup and deploy state of the art open source and for purchase analysis tools, intrusion detection tools, syslog servers, SIEMs, along with integrating them for the entire company to find and an many cases prevent today’s exploits.The C)CSA Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookLab GuideCyber Range Lab AccessExam SimulatorExam PrepExam Voucher (includes one re-take) ..
$1,195.00
Mile2's Cloud Security Officer course will provide you something you will not find in other class! The Cloud is being widely adopted today for a diverse set of reasons. However, many are finding that security in the cloud is a huge challenge. The C)CSO looks to fill the gap in cloud security education and give you the skills you need to develop strong cloud security.What makes this course powerful is the pairing of knowledge from leading cloud security authorities, with practical lab exercises. You will leave the course with a solid understanding of the cloud stack having been introduced to many technologies used in the cloud. Whether you are implementing private cloud architecture or managing solutions from various vendors, this course is for you.The C)CSO Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookLab GuideCyber Range Lab AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
Companies will lean on a Certified Cybersecurity Systems Manager to create solutions for tomorrow's problems, today. When it comes to identifying critical issues and providing effective IS management solutions. The knowledge and course content provided through Mile2's C)CSSM will cover a measurable certification that demonstrates proficiency in the IS Management Field. The Certified Cybersecurity Systems Manager covers the skills and knowledge to assess threat analysis and risks, Risk & incident management, and Security programs, IS security strategy and frameworks, Audit and Risk management creation of policies, compliance, and awareness, as well as DR and BCP development, deployment, and maintenance. The C)CSSM Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookExam SimulatorExam PrepExam Voucher (includes one re-take) ..
$1,195.00
The Certified Digital Forensics Examiner certification is designed to train Cyber Crime and Fraud Investigators. Students are taught electronic discovery and advanced investigation techniques. This course is essential to anyone encountering digital evidence while conducting an investigation.Mile2’s Certified Digital Forensics Examiner training teaches the methodology for conducting a computer forensic examination. Students will learn to use forensically sound investigative techniques in order to evaluate the scene, collect and document all relevant information, interview appropriate personnel, maintain chain-of-custody, and write a findings report.Through the use of a risk-based approach, the C)DFE is able to implement and maintain cost-effective security controls that are closely aligned with both business and industry standards.The C)DFE Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideCyber Range AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
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A Certified Disaster Recovery Engineer is the superhero of an information System! When a business is hit by a natural disaster, cybercrime or any other disruptive tragedy, how should the organization react? What if the network infrastructure is taken down? Will the business be able to continue operations? How much will it cost if the business is down during repairs? The answer is found in Mile2's Certified Disaster Recovery Engineer certification course. Disaster recovery and business continuity planning is the process of having a professional work with a business to prepare processes, policies, and procedures to follow in the event of a disruption. The C)DRE prepares students to plan and present the latest methodologies and best practices for real-world system recovery. The C)DRE Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideCyber Range Lab AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
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Mile2's Certified Incident Handling Engineer course is designed to help Incident Handlers, System Administrators, and Security Engineers understand how to plan, create, and utilize their systems to prevent, detect, and respond to attacks through the use of Mile2’s live hands-on Cyber Range.C)IHE strictly follows NIST’s 800-61 to identify the four phases of incident response: (1) preparation for a cybersecurity incident, (2) detection and analysis of a security incident, (3) containment, eradication, and recovery, and (4) post-incident analysis. With C)IHE’s in-depth certification training, the student will learn to develop start-to-finish processes for establishing an incident-handling team, strategizing for potential attack types, recovering from attacks, and much more.The C)IHE Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideCyber Range Lab AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
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If you are looking for the “gotta have it” cybersecurity course, then Mile2's Certified Information Systems Security Officer is for you. The C)ISSO will prepare you for multiple managerial roles inside the INFOSEC community by covering a broad range of topics. You will learn theories in security concepts, practices, monitoring and compliance in IS management.An Information Systems Security Officer is able to implement and maintain cost-effective security controls that are closely aligned with business and industry standards. The C)ISSO certification course is an ideal way to increase knowledge, expertise, and skill for managers, auditors, and INFOSEC professionals. Mile2 considers the C)ISSO to be one of their flagship courses. The things you learn in this course can be applied to management, prevention teams, and recovery professionals.The C)ISSO Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookExam SimulatorExam PrepExam Voucher (includes one re-take) ..
$1,195.00
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To protect an information system you need to be able to see that system through the eyes of the attacker. This Certified Professional Ethical Hacker certification course is the foundational training to Mile2's line of penetration testing courses because it teaches you to think like a hacker. First, you will learn the value of vulnerability assessments. Then, you will discover how to use those assessments to make powerful changes in an information system's security. Additionally, you will learn how malware and destructive viruses function and how to implement counter response and preventative measures when it comes to a network hack.The C)PEH Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideCyber Range Lab AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
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A Certified Penetration Testing Engineer imagines all of the ways that a hacker can penetrate a data system. You have to go beyond what you learned as an Ethical Hacker because pen testing explores technical and non-technical ways of breaching security to gain access to a system. Mile2's C)PTE course is built on proven hands-on methods utilized by our international group of vulnerability consultants.In this course you will learn 5 Key Elements of Pen Testing; Information Gathering, Scanning, Enumeration, Exploitation and Reporting. Plus, discover the latest vulnerabilities and the techniques malicious hackers are using to acquire and destroy data. Additionally, you will learn more about the business skills needed to identify protection opportunities, justify testing activities and optimize security controls appropriate to the business needs in order to reduce business risk.The C)PTE Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideCyber Range Lab AccessExam PrepExam Voucher (includes one re-take) ..
$1,195.00
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Security Principles are your first line of defense, but often the last box checked! The IT world never stands still! Therefore, neither can IT security. It does not matter if we are talking about the implementation of IoT devices or cloud services, security is important. According to a recent study, the top source of security incidents within a company are the current employees! Mile2 does not want you to be one of them! Mile2's Certifed Security Principles course is going to prepare you for security across the entire environment including understanding risk management, identity and access control, network and data security. This is just a short list of everything that we cover within this course,which will include new technologies like IoT and cloud services. This course is intended to prepare you to become a benefit to any company that is attempting to improve its security posture! With this Security Principles certification, you will be marketable to any company, anywhere in the globe!The C)SP Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookLab GuideCyber Range Lab AccessPractice QuizExam Prep GuideExam Voucher (includes one re-take) ..
$1,195.00
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Mile2’s Certified Vulnerability Assessor course provides an solid understanding of the tools an IT engineer needs to review an Information System. In this course, you will learn the importance of vulnerability assessments and how they are used to prevent serious cyber break-ins. Lessons include understanding malware and viruses and how they can infiltrate an organization’s network. After you take this course, you will be able to assess a company’s security posture and perform a basic vulnerability test. Plus, you will be able to generate reports to guide new security implementation. The C)VA Ultimate Combo includes: Individual Course AccessOnline Course VideoE-BookE-Lab GuideExam PrepExam Voucher (includes one re-take) ..
$1,195.00
Federal Risk Management Framework (RMF) Implementation 2022 focuses on the Risk Management Framework prescribed by NIST Standards. This course is current as of February 2022. It was revised due to NIST producing new and updated publications over the preceding two years, including NIST Special Publication (SP) 800-37, R2; SP-800-53, R5; SP 800-160, versions 1 and 2; and SP 800-171, R1 (among others).For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
Welcome to 30 Bird's Leadership: Developing Effective Teams course! It takes great leadership to build an effective team. Team building is essential in any business. However, building a great team is easier said than done. Research indicates that as many as sixty percent of work teams fail for a wide variety of reasons. You can't just assemble a group of people and expect them all to function flawlessly together. Leading people brings many challenges since individuals that make up a team all have different values, mindsets, and skills. Expecting people to just get along is not a realistic expectation. Even the best leaders have problems getting everyone on the same page. Leaders must develop a keen understanding of the individuals, their strengths and weaknesses, what motivates them, and how they can work together to accomplish a shared goal. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Welcome to 30 Bird's Leadership: Managing Remote Teams course. Working effectively with remote employees has many challenges. How do you establish and maintain rapport with people you don’t see face to face, and team members who have never met? How can you keep track of what everyone is doing and ensure effective communication between all team members? This course will introduce you to several concepts and techniques and best practice to help you learn to be able to effectively manage remote individual employees or teams. T provides you with a practical roadmap for bridging the logistical, cultural, and communication gaps that can prevent any remote team or individual from reaching its full potential. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Welcome to 30 Bird's Leadership: Overcoming Leadership Challenges course. Leaders face many challenges that come from a wide range of sources. Some are the result of the leadership role, some come from within ourselves, and others come from external sources. This course will discuss these types of challenges and present some tools for overcoming them. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Leaders are the core function of any organization. You are responsible for the well being of the company and its employees. Leaders should be a skilled, experienced, and motivated set of individuals who will do whatever necessary for the best interest of the company. This course is designed to help you understand what your new role and responsibilities are all about and what it conveys. People are complex, and managing them is not always a straightforward task. It will introduce several concepts and techniques and best practice to help you learn the skills that will make you successful in your new role. You will be able to apply practical skills for becoming a confident leader.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Updated for 2021!Microsoft Windows 10 provides the basic knowledge needed to use and perform basic configuration of a computer running Windows 10; this includes basic operating system features, using and installing apps, managing files and common external devices, using network connections and applications, configuring system settings, and personalizing Windows environment and privacy features. You will benefit most from this course if you are the primary user of a Windows 10 computer and wish to become proficient with its features, but are not yet a power user or computer technician. This course assumes you are familiar with using a keyboard and mouse, accessing the internet with a web browser, and other basic aspects of using a modern computer. It does not assume you have used earlier editions of Windows or other specific operating systems, or that you have owned or managed a computer before. ..
$22.70
30 Bird Media's Microsoft Windows 11 course provides the basic knowledge needed to use and perform basic configuration of a computer running Windows 11; this includes basic operating system features, using and installing apps, managing files and common external devices, using network connections and applications, configuring system settings, and personalizing Windows environment and privacy features.You will benefit most from this course if you are the primary user of a Windows 11 computer and wish to become proficient with its features, but are not yet a power user or computer technician.This course assumes you are familiar with using a keyboard and mouse, accessing the internet with a web browser, and other basic aspects of using a modern computer. It does not assume you have used earlier editions of Windows or other specific operating systems, or that you have owned or managed a computer before...
$25.80
As a customer service help desk professional, you need to interact with customers to address their technical issues, concerns, challenges and problems. To best service these customers, the 30 Bird Customer Service for Help Desk Professionals course will help develop interpersonal skills that will enable you to do so in a professional manner. Your technical expertise will no doubt be useful; however, having additional "people" skills will enable you to appropriately interact and serve the customer.Through this course you will be able to apply practical skills and principles to over-the-phone customer service for customers experiencing technical issues.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:About customer service, its contexts, and its ramificationsIdentifying and improving communication styleManaging appropriate customer expectationsOpening the callKeeping customers informed throughout the processSpecial circumstances—dealing with angry and impatient customersThis course helps candidates understand and learn the skills and techniques to achieve successful customer interaction.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
Welcome to Microsoft Excel 2021/365 Complete. This course starts with the basic concepts and skills in Microsoft Excel, then builds on these to provide more advanced tools to solve real-world problems and analyze and present complex, realistic data.You will benefit most from this course if you want to use Excel to perform real-world tasks, such as rearranging and presenting complex data, getting information from large amounts of data from sources inside and outside of Excel, creating output that varies according to conditions, manipulating dates and text, and automating repetitive tasks. If you intend to take a Microsoft Office Core or Expert exam for Excel, this course will prepare you for both, covering all the objectives for both exams.The course assumes you know how to use a computer, and that you're familiar with Microsoft Windows. It does not assume that you've used a different version of Excel or another spreadsheet program before.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$50.60
Our Microsoft Excel 2021/365 Level 1 courseware provides the basic concepts and skills students need to start being productive with Microsoft Excel: how to create, save, share, and print worksheets that contain various kinds of calculations and formatting. Students will benefit most from this course if they want to accomplish basic workplace tasks in Excel, or if they want to have a solid foundation for continuing on to become an Excel expert.The courseware assumes students know how to use a computer, and that they're familiar with Microsoft Windows. It does not assume that they've used a different version of Excel or another spreadsheet program before.For more information and access to the PowerPoint files, please e-mail sales@30bird.com. ..
$18.90
Microsoft Excel 2021/365 Level 2 builds on the basic concepts and skills of our Level 1 course to provide more advanced tools for analysis and presentation of complex, realistic data in Excel: how to manage complex workbooks, build more complex functions, use data analysis tools, make an impact with powerful chart and presentation features, and collaborate with other users.Students will benefit most from this course if they want to use Excel to perform real-world tasks such as rearranging and presenting complex data.The course assumes students know how to use a computer, that they're familiar with Microsoft Windows, and that they've taken the Level 1 course or have equivalent introductory experience with Excel.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$18.90
Microsoft Excel 2021/365 Level 3 builds on the concepts and skills of our Level 1 and Level 2 courses to provide advanced tools for solving real-world problems in Microsoft Excel: lookup and decision-making functions, auditing and error-handling, array functions, date and text functions, importing and exporting, what-if-analysis, and macros.Students will benefit most from this course if they want to use Excel to perform real-world tasks such as handling and getting information from large amounts of data from sources inside out and outside of Excel, creating output that varies according to conditions, manipulating dates and text, and automating repetitive tasks.The course assumes students know how to use a computer, that they're familiar with Microsoft Windows, and that they've taken the Level 1 and Level 2 courses or have equivalent introductory experience with Excel. The exercises are more detailed and complex than those in the previous levels.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$18.90
Welcome to the 30 Bird Feedback and Coaching course. If people do not know how they are doing, then there is no reason for them to change their behavior or no certainty that any changes they make will be in the right direction. Success as a Manager or Leader requires being able to deliver feedback and coach effectively. Valid feedback, when adequately given, provides your employees with information as to what is working and what is not working. Feedback is an opportunity. Use it to enhance understanding and as a tool for achieving positive results. Knowing the correct way to deliver feedback means that your feedback will be more influential. This course will introduce several concepts and techniques to help you learn to consider the importance of respectful feedback. You will be able to apply practical skills and learn basic techniques for confidently and effectively delivering praise or feedback for behavior or performance issues. About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
When it comes to preventing conflicts in the workplace, you can do so in a constructive way that will help create an environment in which everyone is aware of the potential dangers of conflict. In this way, everyone can avoid or mitigate conflict, and be aware of the benefits of certain types of conflict, to take advantage of the creativity it can foster. 30 Bird's Managing Conflict course will help you understand and learn the skills and techniques to manage situations in which people are pushing against one another in this way. We will also explore ways of responding to these situations so that everyone gets what they need.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
One of the primary challenges we all face in our work is being able to remain in control of it. With so many distractions in our workplace and at home, as well as any old habits we might have, our ability to stay in control is often jeopardized. The effect is that we tend to be controlled by external events, people, and countless other circumstances.30 Bird's Organizing Your Time for Maximum Productivity course will introduce concepts and techniques necessary to help you learn how to bounce back and refocus in order to remain productive and regain control of your time. This in turn will allow you to complete your work more effectively and deliver on time and without stress. You will be able to apply practical skills and learn basic techniques for improving your organization, prioritization, and delegation skills in a comfortable setting, employing content that's easy to learn.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:How to better understand time management skills and identify any shortcomings, as well as debunk popular myths about time managementAbout effective organization techniques, and how to set goalsAbout productivity, including the application of efficiency, prioritization, and delegationHow to apply specific skills to manage your time effectively in a practical work setting, including managing meetings, learning to say "No," and dealing with stress and anxietyHow to employ aids to productivity, such as smartphone appsAbout the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
30 Bird's Persuasion and Influence for Positive Results course introduces concepts and techniques necessary to help candidates learn all the skills necessary to influence and persuade others with confidence. They’ll also learn how to avoid pitfalls along the way, and deal with potentially challenging situations.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:About influence and how it worksIdentifying styles of influenceUnderstanding the principles of persuasion How to apply the stages of persuasionIdentifying and overcoming obstacles to influenceAbout the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
As a technical professional, the need to communicate orally is just as important as the ability to write well. An employee might be asked to give presentations on behalf of their employer or as part of a team. An important element of this course is to address the issue of confidence in order to help candidates overcome any fears they may have of speaking in front of an audience. In this course, students apply practical skills and learn basic techniques for improving their one-on-one and group presentation skills in a comfortable setting, and with content that's easy to learn. At the end of this course, students will know how to apply various techniques in public speaking. They’ll be able speak confidently and make a favorable impression on listeners.Our Presenting with Impact course introduces concepts and techniques necessary to help students learn all the skills necessary to deliver successful presentations. They’ll also learn how to avoid pitfalls along the way, and deal with potentially challenging situations.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:The four cornerstones of a successful presentationHow to assemble and organize the content of the presentation in developing its messageAbout presentation styles, how to control nerves, and how to address an audienceHow to "set the stage" for the presentationHow to control and run the presentationHow to keep the audience engagedAbout the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
This course is designed to help employees recognize, address, and respond to sexual harassment. Sexual harassment happens in all kinds of workplaces, as well as in schools and even in the military. Sexual harassment victims can be of any race, gender, age, class, and employment level. Sexual harassment is a sensitive topic as many women, and some men, have experienced it. It can leave people with a variety of feelings including vulnerability, lack of trust, anger, fear, frustration or being shut down.Upon the successful completion of this course, employees can expect to gain knowledge and understanding in the following areas:How to recognize and identify different forms of sexual harassment including important terminology, who can be harassers and victims, impact of intimidation and hostile environments, sexual harassment myths and facts, laws concerning sexual harassment, types of sexual harassment, how to recognize sexual harassment, and the impact and costs associated with sexual harassmentHow to address sexual harassment including the steps you can take if you are a target of sexual harassment or the steps you should take if you think you are observing sexual harassmentHow to respond to sexual harassment including how to respond to sexual harassment, how supervisors should respond to sexual harassment, and why it's important to have sexual harassment policiesThe warning signs of workplace harassment may not always be visible, but the need to understand what they are and to be preventive are just as important. By completing the 30 Bird Sexual Harassment Prevention for Employees workshop, you are playing a big part in creating a work environment that is free of sexual harassment.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
As a help desk professional providing technical support, you need to interact with customers to address their technical issues, concerns, challenges and problems. In order to best service these customers, the 30 Bird Telephone Skills for Help Desk Professionals course will help develop interpersonal skills that will enable you to do so in a professional manner. Your technical expertise will no doubt be useful; however, having additional "people" skills will enable you to appropriately interact and serve the customer.In this workshop, you will be able to apply practical skills and principles to over-the-phone customer service for customers experiencing technical issues.Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:About the challenges of help desk technical support, the importance of identifying your own attitudes about customer service, how to understand and appreciate the customer's perspective, about customer expectations for interaction, the difference between being accountable and being responsible, and to identify any unhelpful signals that you might be sendingHow to identify your default communication style, communication differences between technical and non-technical professionals, from real-world examples, to identify and work with logic and emotion, to differentiate personal style preferences, to relate to the non-technical customer, how to actively listen to customers, seven ways to better listening, and how to employ empathy in your interaction with customersAbout customer expectations, how to clarify complicated descriptions of problems and the importance of doing so, and how to focus on resultsHow to open the call by setting the proper tone, seven steps to a successful call, to use paraphrasing as a tool, to use questions to diagnose technical issues, the appropriate protocol for troubleshooting technical issues, and how to close the callTips for keeping customers informed, an effective procedure for putting customer on hold and transferring calls, how to use positive language when relating to the customer, how to deliver solutions diplomatically—good news and bad news, and creative problem solvingTips for dealing with angry and/or impatience, and specific steps to take when doing so; how to deal with anger or impatience; and the benefits of effective phone communication and customer-centrismThis workshop helps candidates understand and learn the skills and techniques to achieve successful customer interaction. It covers some of the same topics as the 30 Bird Customer Service for Help Desk Professionals course, but it focuses more specifically on the telephone skills required to interact with customers effectively.About the seriesProfessional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting. For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071. ..
$15.20
(ISC)2 Certified in Governance, Risk, and Compliance (CGRC) focuses on the Risk Management Framework prescribed by NIST Standards, as implemented according to the requirements of (ISC)2 CAP Certification. This course is current as of April 2022. It was revised in accordance with new and updated NIST publications over the preceding two years, including NIST Special Publication (SP) 800-37, R2; SP-800-53, R5; SP 800-160, versions 1 and 2; and SP 800-171, R1 (among others), and the (ISC)2 CGRC Certification Exam Outline, in compliance with the stringent requirements of ANSI/ISO/IEC Standard 17024.NOTE: (ISC)² has updated the name of the Certified Authorization Professional (CAP) certification to Certified in Governance, Risk and Compliance (CGRC) effective February 15, 2023. The exam and training for this certification is not affected by the name change. The exam was last refreshed in August of 2021 and 30 Bird’s course titled (ISC)² Certified Authorization Professional (CAP) maps to that exam. To accommodate the name change, 30 Bird’s course titled (ISC)² Certified Authorization Professional (CAP) has been retired and replaced with (ISC)² Certified in Governance, Risk and Compliance (CGRC). None of the course content has changed as a result of name change. For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
Our Certified Wireless Specialist Exam CWS-101 courseware covers the fundamentals Wireless Fidelity (Wi-Fi) technologies for wireless communications. The student will learn the basics of how Radio Frequencies (RF) are utilized by Wi-Fi with hardware and software to create wireless local area networks (WLANs). Upon completion of this course, the student will have the knowledge required for the CWS-101 exam and CWS certification.This vendor neutral course assumes that the student has a basic knowledge of using wireless computing devices and wireless networks. The exam objectives are marked throughout the course, with applicable acronym and objective indexes.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$78.40
Welcome to Certified Wireless Technician: Exam CWT-101. This entry-level certification is offered by Certified Wireless Network Professionals, or CWNP, as part of a vendor-neutral wireless certification program.According to CWNP, the Certified Wireless Technician (CWT) should be able to install APs based on a design document, configure the AP for initial operations and ensure connectivity, troubleshoot basic problems, and assist users in-person or through remote communications in problem resolution. Perhaps the most important skill is the ability to set up a WLAN client for connectivity, including SSID configuration, security settings, and other client adapter settings.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$78.40
Welcome to Microsoft Excel 2021/365 Charts and Pivots. This course provides advanced tools for analysis and presentation of complex, realistic data in Microsoft Excel: how to build more complex functions, use data analysis tools, make an impact with powerful chart features, and collaborate with other users.The course assumes you know how to use a computer, that you're familiar with Microsoft Windows, and that you have introductory experience with Excel.For more information and access to the PowerPoint files, please e-mail sales@30bird.com. ..
$16.40
ITIL Operational Support and Analysis focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. OSA also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or program can provide the high quality and cost effective IT services that are required to meet organizational needs. ..
$285.00
Risk Management Framework (RMF) for DoD/IC Implementation 2022 focuses on the Risk Management Framework prescribed by NIST Standards and guided by DoD Instructions. This course is current as of May 2022. It was revised due to NIST producing new and updated publications over the preceding two years, including NIST Special Publication (SP) 800-37 R2; SP-800-53 R5; SP 800-53A R5; SP 800-53B; SP 800-160, versions 1 and 2; SP 800-171 R1 (among others); and various DoD updates to Instructions and guidance documentation.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$107.50
Our CompTIA Network+ N10-009 course provides the basic knowledge needed to plan, install, maintain, and troubleshoot modern networks in a vendor-neutral format; this includes physical network components and technologies, logical structures, common protocols, and network security. This course maps to the CompTIA Network+ N10-009 certification exam. You will benefit most from this course if you intend to take a CompTIA Network+ N10-009 exam. This course assumes that you have basic knowledge of using and maintaining individual workstations. Knowledge equivalent to the CompTIA A+ certification is helpful but not necessary.Exam Prep and Online Labs available now!For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$65.80
NOW AVAILABLE WITH EXAM PREP!CompTIA Security+ Certification SY0-601 provides the basic knowledge needed to plan, implement, and maintain information security in a vendor-neutral format. This includes risk management, host and network security, authentication and access control systems, cryptography, and organizational security. This course maps to the CompTIA Security+ certification exam. Objective coverage is marked throughout the course.Students will benefit most from this course if they intend to take a CompTIA Security+ SY0-601 exam.This course assumes basic knowledge of using and maintaining individual workstations. Knowledge equivalent to the CompTIA A+ certification is helpful but not necessary...
$65.80
** NOW AVAILABLE WITH ONLINE LABS AND EXAM PREP **CompTIA Security+ Certification SY0-701 provides the basic knowledge needed to plan, implement, and maintain information security in a vendor-neutral format; this includes risk management, host and network security, authentication and access control systems, cryptography, and organizational security. This course maps to the CompTIA Security+ certification exam. Objective coverage is marked throughout the course.You will benefit most from this course if you intend to take a CompTIA Security+ SY0-701 exam. This course assumes that you have basic knowledge of using and configuring individual workstations and simple networks. Knowledge equivalent to the CompTIA A+ and Network+ certifications is helpful but not necessary.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$65.80
This course covers the basic features and functions of QuickBooks Online, which is specifically designed to address the accounting needs of professional and field businesses, product sellers, and non-profit organizations.You will benefit most from this course if you want to accomplish basic accounting tasks to manage income and expenses using QuickBooks Online.The course assumes you know how to use a computer, and that you're familiar with accessing and navigating web sites. It does not assume that you've used a different version of QuickBooks or another accounting program before...
$18.90
This course provides the basic concepts and skills to start using Microsoft Access 2019: How to navigate the Access interface, and how to create and modify tables, queries, forms, and reports.You will benefit most from this course if you want to gain a basic understanding of Access and be able to design and create simple tables, queries, forms, and reports. The course assumes you know how to use a computer, and that you're familiar with Microsoft Windows. It does not assume that you've used a different version of Access or another database system before.Which Access series is right for me?Our Relational Database Design and Relational Database Management courses are meant for students who want to build Access databases from the ground up. The first course is two days and includes in-depth, hands-on exercises that teach effective relational database development. Any student who completes these courses will be able to create and maintain a database for a small business or other organization.Level 1 and Level 2, on the other hand, are intended for students who will be working with existing databases rather than building them from scratch. In other words, these courses are best suited to database end users rather than database designers/managers...
$18.90
The course assumes you have completed Access 2019 Level 1, or you have equivalent skills in using Access. You will benefit most from this course if you want to be an advanced user of Access 2019.This course provides the concepts and skills for the advanced use of Microsoft Access: How to create advanced queries, forms, and reports, how to create macros, and how to manage your databases.Which Access series is right for me?Our Relational Database Design and Relational Database Management courses are meant for students who want to build Access databases from the ground up. The first course is two days and includes in-depth, hands-on exercises that teach effective relational database development. Any student who completes these courses will be able to create and maintain a database for a small business or other organization.Level 1 and Level 2, on the other hand, are intended for students who will be working with existing databases rather than building them from scratch. In other words, these courses are best suited to database end users rather than database designers/managers...
$18.90
This course provides the basic concepts and skills to start using Microsoft Access: How to navigate the Access interface, and how to create and modify tables, queries, forms, and reports.You will benefit most from this course if you want to gain a basic understanding of Access and be able to design and create simple tables, queries, forms, and reports.The course assumes you know how to use a computer, and that you're familiar with Microsoft Windows. It does not assume that you've used a different version of Access or another database system before.Which Access series is right for me?Our Relational Database Design and Relational Database Management courses are meant for students who want to build Access databases from the ground up. The first course is two days and includes in-depth, hands-on exercises that teach effective relational database development. Any student who completes these courses will be able to create and maintain a database for a small business or other organization.Level 1 and Level 2, on the other hand, are intended for students who will be working with existing databases rather than building them from scratch. In other words, these courses are best suited to database end users rather than database designers/managers...
$18.90
This course provides the concepts and skills for the advanced use of Microsoft Access. This includes how to create advanced queries, forms, and reports, how to create macros, and how to manage your databases. You will benefit most from this course if you want to be an advanced user of Access. The course assumes you have completed Access 2021/365 Level 1, or you have equivalent skills in using Access.Which Access series is right for me?Our Relational Database Design and Relational Database Management courses are meant for students who want to build Access databases from the ground up. The first course is two days and includes in-depth, hands-on exercises that teach effective relational database development. Any student who completes these courses will be able to create and maintain a database for a small business or other organization.Level 1 and Level 2, on the other hand, are intended for students who will be working with existing databases rather than building them from scratch. In other words, these courses are best suited to database end users rather than database designers/managers...
$18.90
Welcome to CompTIA PentTest+ Certification: Exam PT0-002. This course provides the knowledge needed to plan and perform penetration tests and other security engagements, using a vendor-neutral format. This includes planning engagements, performing reconnaissance to find vulnerabilities in a target organization, exploiting vulnerable targets, and creating followup reports. This course maps to the CompTIA PenTest+ PT0-002 certification exam. You can download an objective map for the course from www.30bird.com.You will benefit most from this course if you intend to become a certified penetration tester, or if you are a security professional who wishes to understand cybersecurity from an offensive perspective. This course assumes that you have some applied knowledge of computers, networks, and cybersecurity principles. Knowledge equivalent to the CompTIA Security+ certification is helpful but not necessary.For more information and access to the PowerPoint files, please e-mail sales@30bird.com...
$78.40