Chapter 1: Operating systems

Module A: Windows versions and features
Module B: Non-Windows operating systems
Module C: Operating system installation and upgrades
Module D: d.    Applications, cloud-based productivity tools, scripting, and AI 

Chapter 2: Operating system management

Module A: Operating system features and tools
Module B: Control Panel and Settings
Module C: Command-line tools
Module D: Operating system troubleshooting
Module E: Mobile device troubleshooting

Chapter 3: Windows networking

Module A: Network shares
Module B: Network connections
Module C: Connection troubleshooting

Chapter 4: Security principles

Module A: Threats and vulnerabilities
Module B: Security controls

Chapter 5: Security technologies

Module A: Operating system security
Module B: Security hardware and software

Chapter 6: Securing devices and data

Module A: Workstation security
Module B: Mobile device security
Module C: Wi-Fi standards
Module D: Security troubleshooting

Chapter 7: Securing networks

Module A: SOHO router features
Module B: Network security

Chapter 8: Operational procedures

Module A: IT operations
Module B: Incident response
Module C: Backup and recovery

Chapter 9: Safety and professionalism

Module A: Safety
Module B: Environmental factors
Module C: Professionalism

CompTIA A+ Certification Core 2: Exam 220-1202 provides the basic knowledge needed to install, configure, and support computer software and implement networking. This includes:

• Installing, configuring, and maintaining computer equipment, mobile devices, and software for end users
• Servicing components based on customer requirements
• Understanding networking basics and apply basic cybersecurity methods to mitigate threats
• Properly and safely diagnosing, resolving, and documenting common hardware and software issues
• Applying troubleshooting skills and providing customer support using appropriate communication skills
• Understanding the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments

This course maps to the CompTIA A+ Certification Core 2: Exam 220-1202 objectives. An objective map is available for download.

This course assumes that you have basic computer knowledge.

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For more information and access to the PowerPoint files, please e-mail sales@30bird.com.