Introduction

Module 1: About influence

Terminology and definitions

Sources of influence

Impact of influence

Emotions and logic

"Do"s and "don't"s of influencing

Module 2: Identifying styles of influence

Identifying your style of influence

Active listening and the role of influencing

Nonverbal body-language influence

Module 3: Principles of persuasion

Persuasion is not manipulation

Principles of persuasion

The law of reciprocity

Assertiveness—not aggressiveness

How to recognize manipulation in others

Understanding others' perceptions and triggers

Module 4: Preparing to persuade

Stages of the persuasion process

Gaining agreement—Motivating others to say "Yes"

Influence and persuasion tools for every situation

Module 5: Identifying obstacles

About obstacles

Overcoming objections before they occur

Techniques for overcoming resistance

Applying a four-step model for agreement

Course Summary

30 Bird's Persuasion and Influence for Positive Results course introduces concepts and techniques necessary to help candidates learn all the skills necessary to influence and persuade others with confidence. They’ll also learn how to avoid pitfalls along the way, and deal with potentially challenging situations.

Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:

• About influence and how it works
• Identifying styles of influence
• Understanding the principles of persuasion   
• How to apply the stages of persuasion
• Identifying and overcoming obstacles to influence
  

About the series

Professional skills—such as the ability to manage work schedules and communicate effectively with customers—are personal and interpersonal proficiencies that don’t depend on technical knowledge but are crucial for successful and efficient functioning of any organization. 30 Bird Media is thrilled to announce our brand new line of engaging, relevant, and straight-to-the-point professional development courseware. From the very start we knew it was important not to simply force this new and different content into our existing IT-specific format. Each professional development course comprises an Instructor Guide, a PowerPoint slide deck highlighting important points, and a Student Guide. Taken together, these training tools empower you to teach these concepts effectively in any classroom or workshop setting.

For more information and access to the PowerPoint files, please contact your 30 Bird sales representative or call (888) 330-9071.