In observance of Independence Day, the 30 Bird shipping department will be closed on Monday, July 4th. Click here to download the 2022 UPS holiday operations schedule.
Computer Software Technician (maps to CompTIA exam 220-1002) R1.1


Course setup

Software technician skills inventory

Chapter 1: Operating systems

Module A: Windows versions and features

Module B: Non-Windows operating systems

Module C: Operating system installation and upgrades

Module D: Applications and scripting

Chapter 2: Windows management

Module A: Operating system features and tools

Module B: Control Panel utilities

Module C: Command-line tools

Module D: Operating system troubleshooting

Chapter 3: Windows networking

Module A: Network shares

Module B: Network connections

Module C: Connection troubleshooting

Chapter 4: Security principles

Module A: Threats and vulnerabilities

Module B: Security controls

Chapter 5: Security technologies

Module A: Operating system security

Module B: Security hardware and software

Chapter 6: Securing devices and data

Module A: Workstation security

Module B: Mobile device security

Module C: Network security

Module D: Security troubleshooting

Chapter 7: Operational procedures

Module A: IT operations

Module B: Incident response

Module C: Backup and recovery

Chapter 8: Safety and professionalism

Module A: Safety

Module B: Environmental factors

Module C: Professionalism

Appendix A: Glossary
Alphabetical Index

Our Computer Software Technician courseware comes with lab exercises in the book. Complete classroom setup instructions are included in the book's Introduction.

For the operating system labs, students will need a computer with Windows 10 and the course lab files, which are available from the 30 Bird Store. There is an optional lab exercise that covers installing a virtual machine which requires a bit more setup.
Customers can also choose to purchase Online Labs for the course. For the software labs, students log in through a browser and complete the online exercises using virtual machines. The online labs greatly simplify setup.

30 Bird Media’s instructor-led course, Computer Software Technician, provides the basic knowledge needed to install, configure, and support computer operating systems and software. This includes:

Installing, configuring and maintaining operating systems and software for end users

  • Understanding the basics of Windows network connections and resource sharing
  • Properly and safely diagnosing, resolving, and documenting common software issues
  • Understanding and applying basic cybersecurity principles
  • Performing IT operations and incident response procedures
  • Providing appropriate customer support

This course maps to the CompTIA A+ 220-1002 certification exam. Objective coverage is marked throughout the course.

This course assumes that you have basic computer knowledge.

Computer Software Technician (maps to CompTIA exam 220-1002) R1.1

  • Product Code: CST1002-R11-
  • Availability: In Stock
  • Days of Training: 3
  • $57.20

Build Your Solution