In observance of Thanksgiving, our shipping department will be closed on Thursday, November 25 and Friday, November 26. Click here to download the UPS holiday operations schedule.
Comprehensive Computer Technician (maps to CompTIA exams 220-1001/1002)


Course setup

Computer technician skills inventory

Chapter 1: Troubleshooting

Module A: Troubleshooting theory

Module B: Safety

Module C: Professionalism

Chapter 2: Motherboards and CPUs

Module A: Motherboards

Module B: CPUs

Chapter 3: Computer power supplies

Module A: Power supply connectors

Module B: Power supply installation

Module C: Power supply troubleshooting

Chapter 4: Memory

Module A: Read-only memory

Module B: Random access memory

Chapter 5: Computer expansion

Module A: Expansion interfaces

Module B: Expansion card installation

Module C: Connectors and cables

Chapter 6: Physical storage

Module A: Disk drives

Module B: RAID storage

Module C: Optical drives

Module D: Other storage methods

Chapter 7: Input-output devices

Module A: Input devices

Module B: Output devices

Module C: Dual input-output devices

Chapter 8: Display Devices

Module A: Display technologies

Module B: Display management

Chapter 9: Operating systems

Module A: Windows versions and features

Module B: Non-Windows operating systems

Module C: Operating system installation and upgrades

Module D: Applications and scripting

Chapter 10: Windows management

Module A: Operating system features and tools

Module B: Control Panel utilities

Module C: Command-line tools

Module D: Operating system troubleshooting

Chapter 11: Network basics

Module A: Classifying networks

Module B: Network devices

Module C: Internet connections

Chapter 12: Network cables and connectors

Module A: Twisted-pair connections

Module B: Coaxial connections

Module C: Optical media

Chapter 13: Network protocols

Module A: TCP/IP settings

Module B: Transport protocols

Module C: Application protocols

Chapter 14: Wireless networking

Module A: Wireless technology

Module B: Wi-Fi standards

Chapter 15: Windows networking

Module A: Network shares

Module B: Network connections

Module C: Connection troubleshooting

Chapter 16: Virtualization and cloud computing

Module A: Virtualization

Module B: Cloud computing

Chapter 17: Mobile devices

Module A: Mobile device types

Module B: Mobile device configuration

Module C: Mobile device troubleshooting

Chapter 18: Security principles

Module A: Threats and vulnerabilities

Module B: Security controls

Chapter 19: Security technologies

Module A: Operating system security

Module B: Security hardware and software

Chapter 20: Securing devices and data

Module A: Workstation security

Module B: Mobile device security

Module C: Security troubleshooting

Chapter 21: SOHO network configuration

Module A: SOHO router features

Module B: Network security

Chapter 22: Printers and multi-function print devices

Module A: Printer technologies

Module B: Printer installation and maintenance

Module C: Printer troubleshooting

Chapter 23: Custom computers

Module A: Custom computer considerations

Chapter 24: Operational procedures

Module A: IT operations

Module B: Environmental factors

Module C: Incident response

Module D: Backup and recovery

Appendix A: Glossary
Alphabetical Index

30 Bird's Comprehensive Computer Technician courseware comes with lab exercises in the book. Complete classroom setup instructions are included in the book's Introduction.

Regarding the hardware components used in hardware labs: none are exotic, and most are found in a typical computer or computer toolkit. Ideally the instructor or training center would provide them for use during the class. Instructors don’t need to have absolutely all of them, especially for each student. It is more of a “wish list” for giving students a complete hands-on demonstration of all components discussed in the hardware portion of the course.  If availability is a limitation for a specific component, instructors can demonstrate a single device for the entire class, or students can perform online research about common models and their features.

For the operating system labs, students need a computer with Windows 10 and lab files, which are available from the 30 Bird Store. There is an optional lab exercise that covers installing a virtual machine which requires a bit more setup.
Customers can also choose to purchase Online Labs for the course. For the hardware labs, the online versions are simulations that take having actual hardware out of the picture. For the software labs, students log in through a browser and complete the online exercises using virtual machines. The online labs greatly simplify setup.

30 Bird Media’s instructor-led course, Comprehensive Computer Technician, provides the basic knowledge needed to install, configure, and support computer hardware and operating systems. This includes:

  • Assembling components based on customer requirements
  • Installing, configuring and maintaining devices, PCs, and software for end users
  • Understanding the basics of networking and security/forensics
  • Properly and safely diagnosing, resolving, and documenting common hardware and software issues
  • Applying troubleshooting skills
  • Providing appropriate customer support
  • Understanding the basics of virtualization, desktop imaging, and deployment

This course maps to the CompTIA A+ 220-1001 and 220-1002 certification exams. Objective coverage is marked throughout the course.

Comprehensive Computer Technician (maps to CompTIA exams 220-1001/1002)

  • Product Code: CCT0102-R10-
  • Availability: In Stock
  • Days of Training: 5
  • $72.00

Build Your Solution