ITIL - Foundation R2.2

Chapter 1: Introduction

   What is IT Service Management?

   Key Terminology & Concepts

   Overview of ITIL Service Management Practices

   Roles and Responsibilities

   RACI Matrix

Chapter 2: Service Strategy

   Introduction to Service Strategy

   Service Strategy Key Concepts and Definitions

   Service Strategy Processes

   Service Management Technology & Automation

Chapter 3: Service Design

   Introduction to Service Design

   Service Design Key Concepts and Definitions

   Service Design Key Principles and Models

Chapter 4: Service Transition

   Introduction to Service Transition

   Service Transition Key Concepts and Definitions

   Service Transition Processes

Chapter 5: Service Operation

   Introduction to Service Operation

   Service Operation Key Concepts and Definitions

   Service Operation Processes

   Service Operation Functions

Chapter 6: Continual Service Improvement

   Introduction to Continual Service Improvement

   Continual Service Improvement Key Concepts and Definitions

   Continual Service Improvement Processes



With more than 1,500,000 certified professionals worldwide, ITIL® (IT Infrastructure Library®) is the most widely established approach to IT Service Management. It provides a set of best practices for identifying, planning, delivering and supporting IT services to businesses and can be applied to nearly all organizations. ITIL is fully compatible with ISO/IEC 20000, the first international service management standard for organizational certification and compliance.

Our courseware prepares students for the ITIL Foundation certification exam. The content stresses the importance of IT and business integration through a focus on five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

ITIL - Foundation R2.2

  • Product Code: IFND-R22-
  • Availability: In Stock
  • $105.00

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Tags: ITIL, IT, infrastructure, library, information, service, management, foundation, strategy, transition, operation