ITIL - Managing Across the Lifecycle

Chapter 1: Key Concepts of the Service Lifecycle

The five stages of the service lifecycle and how they interact with each other

Service value across the different stages of the service lifecycle

Other key concepts such as:

Core, enabling & enhancing services

Organizing for service management

Use of the RACI model to define & clarify roles & responsibilities, particularly in interfaces between processes & between service lifecycle stages

Risk assessment & risk management

Assessing & managing risk in service operation

Sharing knowledge across the service lifecycle, & the use of knowledge management

Chapter 2: Communication and Stakeholder Management

Co-ordination of business relationship management across the service lifecycle, & the role of business relationship management in communication

Stakeholder management and communication

The value of good communication and ensuring its flow across the service lifecycle

Chapter 3: Integrating Service Management Processes Across the Service Lifecycle

The integration of service management processes through service lifecycle

The impact of service strategy on other service lifecycle stages

The value of a service lifecycle perspective when designing service solutions

The inputs & outputs of processes & stages in the service lifecycle

The value to business & the interfaces of all processes in ITIL service lifecycle

Chapter 4: Managing Services Across the Service Lifecycle

Identification & assessment of customer/stakeholder requirements across lifecycle

How SDP provides a link between service design, service transition & service operation

Managing cross-lifecycle processes to ensure appropriate impact & involvement at all required service lifecycle stages

Implementing & improving services, using key sources of information for identifying need for improvement

The challenges, CSFs & risks of the service lifecycle stages

Chapter 5: Governance and Organization

Governance of Service Management

Organizational structure, skills and competence

Service provider types and service strategies

Chapter 6: Measurement

Measuring and demonstrating business value

Determining and using metrics

Design and development of measurement frameworks and methods

Monitoring and control systems

Use of event management tools to increase visibility of the infrastructure & IT service delivery

Chapter 7: Implementing and Improving Service Management Capability

Implementing service management

Assessing service management

Improving service management

Key considerations for the implementation & improvement of service management practice & services

Key considerations when planning & implementing service management technologies


ITIL Managing Across the Lifecycle (MALC) is between the Intermediate and Expert qualification levels. The MALC certification is necessary to obtain Expert status. MALC helps individuals apply and integrate their ITIL knowledge in real-world settings.

ITIL - Managing Across the Lifecycle

  • Product Code: IMAL-R10-
  • Availability: In Stock
  • $225.00

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Tags: certification, ITIL, IT, service, transition, release, control, validation, management, information systems, tools, continuity, demand, architecture, processes, measurement, methods, metrics