ITIL - Service Transition

Chapter 1: Introduction to Service Transition

Purpose, Goals and Objectives of Service Transition

Scope of Service Transition

Business Value

Chapter 2: Service Transition Principles

The key policies & best practice principles

Optimizing Service Transition performance

Service Transition inputs and output

Chapter 3: Service Transition Processes

Introduction

Transition Planning and Support

Purpose and objectives, Scope, Value to business

Policies, principles and basic concepts

Process activities, methods and techniques

Triggers, inputs, outputs and interfaces

Critical success factors and key performance indicators

Challenges and risks

Change Management

Purpose and objectives, Scope, Value to business

Policies, principles and basic concepts

Process activities, methods and techniques

Triggers, inputs, outputs and interfaces

Critical success factors and key performance indicators

Challenges and risks

Service Assets & Configuration Management

Purpose and objectives, Scope, Value to business

Policies, principles and basic concepts

Process activities, methods and techniques

Triggers, inputs, outputs and interfaces

Critical success factors and key performance indicators

Challenges and risks

Release and Deployment Management

Purpose and objectives, Scope, Value to business

Policies, principles and basic concepts

Process activities, methods and techniques

Triggers, inputs, outputs and interfaces

Critical success factors and key performance indicators

Challenges and risks

Service Validation and Testing

Purpose and objectives, Scope, Value to business

Policies, principles and basic concepts

Process activities, methods and techniques

Triggers, inputs, outputs and interfaces

Critical success factors and key performance indicators

Challenges and risks

Change Evaluation

Purpose and objectives, Scope, Value to business

Policies, principles and basic concepts

Process activities, methods and techniques

Triggers, inputs, outputs and interfaces

Critical success factors and key performance indicators

Challenges and risks

Knowledge Management

Purpose and objectives, Scope, Value to business

Policies, principles and basic concepts

Process activities, methods and techniques

Triggers, inputs, outputs and interfaces

Critical success factors and key performance indicators

Challenges and risks

Chapter 4: Managing People through Service Transitions

Managing communications and commitment

Managing organizational and stakeholder change

Stakeholder Management

Chapter 5: Organizing for Service Transition

Organizational development

Role of technical & application management function in service transition

Organizational context for transitioning a service

Service transition roles and responsibilities

The relationship of service transition to other lifecycle phases

Chapter 6: Technology Considerations

Knowledge management tools

Collaboration

Communities

Workflow management

Configuration Management System

Chapter 7: Implementing and Improving Service Transition

Key activities in the introduction of service transition

An integrated approach to service transition processes

Implementing service transition in a virtual or cloud environment


ITIL Service Transition provides guidance on how to manage many different kinds of transition. Following this guidance will help to ensure that the requirements from service strategy, developed in service design, are effectively realized in service operation while controlling the risks of failure and subsequent disruption. The main focus of Service Transition is the introduction of new and changed services, but includes transition of service provider capabilities such as management information systems and tools, technology and management architectures, processes, and measurement methods and metrics.

ITIL - Service Transition

  • Product Code: ISTR-R10-
  • Availability: In Stock
  • $165.00

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Tags: certification, ITIL, IT, service, management, information systems, tools, transitions, risk, mitigation, architecture, processes, measurement, methods, metrics