ITIL - Service Strategy

Chapter 1: Introduction to Service Strategy

   The purpose, goals, and objectives of service strategy

   The scope of service strategy

   Service strategy’s value to the business

   The context of service strategy in life-cycle stages

Chapter 2: Service Strategy Principles

   The ability to decide on a service strategy

   How to utilize the four P’s of service strategy

   How to define services, create value, and leverage the combined use of utility and warranty

   How to use service economics and sourcing strategies when meeting business outcomes

Chapter 3: Service Strategy Processes

   Strategy management for IT services

   Service portfolio management

   Financial management for IT services

   Demand management

   Business relationship management

Chapter 4: Governance

   Analyze IT governance

   Use IT governance to set strategy by leveraging governance frameworks, bodies

Chapter 5: Organizing for Service Strategy

   Organizational development

   Organizational departmentalization

   How to create an organizational design using the relevant development and departmental methods

   Roles and responsibilities

Chapter 6: Technology Considerations

   The relevance and opportunities for service automation

   The importance of service automation

   The application of technology interfaces across the life cycle   

Chapter 7: Implementing Service Strategy

   Implementation strategies that follow a life-cycle approach (e.g., design, transition, operation, and improvement programs)

   Service strategy implementation through the life cycle 

   Service strategy implementation activities 

   Impact of service strategy on other life-cycle stages

Chapter 8: Challenges, Critical Success Factors & Risks

   Strategic challenges

   Risks

   Critical success factors


The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Strategy publication.

The Service Strategy course focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or program.

ITIL - Service Strategy

  • Product Code: ISST-R10-
  • Availability: In Stock
  • $165.00

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Tags: ITIL, IT, infrastructure, library, information, service, management, strategy, transition, operation