ITIL - Release, Control and Validation

Chapter 1: Introduction to Release, Control and Validation

Purpose and objectives of service transition

Scope and value of the service transition phase and interaction with other processes

Aspects considered for developing an effective service transition strategy

Defining service transition lifecycle stages

Key initiatives for effective preparation for service transition

Approach and best practices in planning and coordinating service transition activities

How service transition provides transition process support to stakeholders

Chapter 2: Change Management

Purpose and objectives of change management

Scope and business value of change management

Change management policies

Types of change requests

Role of change models, change proposals and standard changes

Options and considerations for remediation planning

Typical activities involved in managing changes

Methods and techniques associated with each major change management activity

Change management process triggers, inputs, outputs and interfaces

Role of the configuration management system (CMS)

Critical Success Factors and Key Performance Indicators

Challenges and Risks of Change Management

Typical change management day-to-day activities

Managing organization and stakeholder change as an essential part of continual improvement

Chapter 3: Service Asset and Configuration Management

Purpose and objectives of service asset and configuration management

Scope and business value of service asset and configuration management

Service Asset and Configuration Management (SACM) policies and basic concepts and various types of CIs

Use of a configuration management system (CMS)

Activities of asset management

Key SACM process activities and deliverables

Options and considerations for remediation planning

Typical activities involved in managing changes

SACM process triggers, inputs, outputs and interfaces

Information management considerations for SACM

Critical success factors and key performance indicators

Challenges and risks of SACM

Typical SACM daily activities in service operations

Chapter 4: Service Validation and Testing

Purpose and Objectives

Scope and Business Value

SVT Policies

Test Models

Validation and Testing Perspectives

Test Levels and Test Models

Key Activities of SVT Process

Maintaining Test Data and Test Environments

CSFs and KPIs

Challenges and Risks of SVT

Chapter 5: Release and Deployment Management

Purpose and Objectives

Scope and Business Value

RDM Policies

4 Phases of RDM

Key steps for build and test stage

Planning, Performing, Reviewing and Closing Deployment

Triggers, Inputs, Outputs and Interfaces

Information Management

CSFs and KPIs

Challenges and Risks of RDM

Typical RDM Activities in Service Operations

Chapter 6: Request Fulfillment

Purpose and Objectives

Scope and Business Value

Policies, Principles and Basic Concepts

Request fulfillment Activities

Triggers, Inputs, Outputs and Interfaces

Information Management

CSFs and KPIs

Challenges and Risks

Chapter 7: Change Evaluation

Purpose and Objectives

Scope and Business Value

Policies, Principles and Basic Concepts

Process Terminology and Workflow

Perspectives to Consider

Evaluation of Predicted Service Performance

Evaluation Report Contents

Chapter 8: Knowledge Management

Purpose and Objectives

Scope and Business Value

KM policies and use of DIKW structure

KM activities

Triggers, Inputs, Outputs and Interfaces

Role of the SKMS and CMS

CSFs and KPIs

Challenges and Risks

Relationship between CSI & KM

Chapter 9: Roles and Responsibilities

Generic Roles involved in Service Transition

Transition Planning and Support Roles

Change Management Roles

Service Asset and Configuration Management Roles

Release and Deployment Management Roles

Service Validation and Testing Roles

Request Fulfilment Roles

Change Evaluation Roles

Knowledge Management Roles

Chapter 10: Technology and Implementation Considerations

Generic Requirements for Integrated ITSM Technology

Evaluation Criteria for Service Management Tools

RCV Practices for Process Implementation

Challenges, Critical Success Factors and Risks

How to Plan and Implement Service Management Technologies

Technology Considerations


ITIL Release, Control and Validation focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. RCV provides guidance on developing organizations’ or individuals’ understanding of the ITIL Service Transition processes.

ITIL - Release, Control and Validation

  • Product Code: IRCV-R10-
  • Availability: In Stock
  • $225.00

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Tags: certification, ITIL, IT, service, transition, release, control, validation, management, information systems, tools, continuity, demand, architecture, processes, measurement, methods, metrics