ITIL - Planning, Protection and Optimization

Chapter 1: Introduction to Planning, Protection and Optimization

The purpose, objectives and value of service design

The lifecycle in context

Service design basics

Interfaces of design coordination with other processes

Chapter 2: Capacity Management

The purpose, objectives Capacity Management

The scope of Capacity Management

The importance of Capacity Management

Capacity management policies, principles, and basic concepts

Main activities, methods and techniques of Capacity Management

Triggers, inputs, outputs and interfaces of the process

Capacity management information system

Critical success factors (CSFs) and key performance indicators (KPIs)

Challenges and risks of Capacity Management

Chapter 3: Availability Management

Purpose and Objectives of Availability Management

Scope of Availability Management

Importance of Availability Management

Availability Management Policies, Principles & Basic Concepts

Main Activities, Methods and Techniques of Availability Management

Triggers, Inputs, Outputs and Interfaces of Availability Management

Information Management

CSFs and KPIs

Challenges and Risks of Availability Management

Chapter 4: IT Service Continuity Management

Purpose and Objectives of ITSCM

Scope of ITSCM

Importance of ITSCM

ITSCM Policies, Principles & Basic Concepts

Main Activities, Methods and Techniques

Invocation of ITSCM

Triggers, Inputs, Outputs and Interfaces

Information Management

CSFs and KPIs

Challenges and Risks

Chapter 5: Information Security Management

Purpose and Objectives of ISM

Scope of ISM

Importance of ISM

ISM Policies, Principles & Basic Concepts

Main Activities, Methods and Techniques

Invocation of ISM

Triggers, Inputs, Outputs and Interfaces

Information Management

CSFs and KPIs

Challenges and Risks

Chapter 6: Demand Management

The importance of DM to the Service Lifecycle

The purpose and objectives of DM

The scope of DM and value to the business

The policies, principles and basic concepts

DM process activities, methods, and techniques

DM triggers, inputs, outputs and interfaces

Information management

CSFs and KPIs

Challenges and risks

Chapter 7: Planning, Protection and Optimization Roles and Responsibilities

Process Manager Role and Responsibilities

Process Practitioner Role and Responsibilities

Capacity Management Process Manager

Availability Management Process Manager

IT Service Continuity Management Process Manager

Information Security Management Process Manager

Demand Management Roles

Chapter 8: Technology and Implementation Considerations

Generic requirements for technology to assist service design

Evaluation criteria for technology and tooling for process implementation

Good practices for practice and process implementation

CSFs and risks related to implementing practices and processes

How to plan and implement service management technologies

Consideration for implementing technologies in supporting PPO processes


ITIL Planning, Protection and Optimization focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. PPO provides guidance on developing organizations’ and individuals’ understanding of the ITIL Service Design processes.

ITIL - Planning, Protection and Optimization

  • Product Code: IPPO-R10-
  • Availability: In Stock
  • $225.00

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Tags: certification, ITIL, IT, service, management, information systems, tools, continuity, demand, architecture, processes, measurement, methods, metrics